K?ra Grant,
Jag skriver detta meddelande f?r att informera dig om att detta kommer att vara mitt sista svar i denna fr?ga. L?t oss sammanfatta hela situationen en sista g?ng. Du spelade spelet "Coinflip" p? kasinot och upplevde betydande framg?ngar och vann en betydande summa pengar. Detta berodde p? en bugg eller tekniskt fel i spelet. Detta fel kostade kasinot massor av pengar eftersom m?nga uttag av andra spelare gick igenom. F?ljaktligen kunde kasinot inte fungera ordentligt under en tid p? ?ver ?tta timmar. Jag f?rst?r frustrationen du m?ste ha k?nt n?r du s?g ditt kontosaldo pl?tsligt f?rsvinna, trots att du f?rst s?g en ansenlig summa. ?nd? ?r det vanligt att casinon har villkor f?r att skydda sig sj?lva under s?dana omst?ndigheter. I det h?r fallet ?r det f?ljande term:
"4.10. BC.GAME f?rbeh?ller sig r?tten att ogiltigf?rklara ett vad helt eller delvis om BC.GAME, efter eget gottfinnande, skulle anse det som uppenbart att n?gon av f?ljande omst?ndigheter har intr?ffat:
...
4.10.4. Insatser har placerats som inte skulle ha accepterats annars, men som accepterats under perioder d? webbplatsen har drabbats av tekniska problem.
4.10.5. P? grund av ett fel, s?som ett tryckfel, tekniskt fel, force majeure eller annat, har satsningar erbjudits, placerats och eller accepterats p? grund av detta fel."
Den enda anledningen till att ditt klagom?l inte avslogs direkt och du fick r?det att kontakta spelmyndigheten ?r f?r att casinot inte hade ett utl?tande fr?n en spelleverant?r, vilket vi vanligtvis beg?r i s?dana situationer eftersom spelet du spelade var kasinots ursprungliga spel. . Eftersom beslutet fr?n CIL inte gynnade ditt anspr?k ?r jag r?dd att ditt klagom?l nu kommer att avvisas. Trots att vi inte h?ller med tillsynsmyndighetens beslut tidigare, befinner vi oss i en position d?r vi m?ste acceptera det denna g?ng. Som tidigare f?rklarats m?ste kasinon ha ett s?tt att skydda sig i fall av mjukvarufel f?r att undvika ekonomisk ruin. Jag f?rst?r ditt beslut att s?ka juridisk hj?lp, och ?ven om jag sympatiserar m?ste jag uttrycka min skepsis ang?ende dina chanser att lyckas. Tack f?r att du anv?nder klagom?lsl?sningscentret och ?nskar dig lycka till.
V?nliga h?lsningar,
Peter
Dear Grant,
I am writing this message to inform you that this will be my final response on this matter. Let's recap the entire situation one last time. You played the game "Coinflip" at the casino and experienced significant success, winning a substantial amount of money. This was due to a bug or technical error in the game. This error cost the casino lots of money as numerous withdrawals by other players went through. Consequently, the casino was unable to function properly for a duration of over eight hours. I understand the frustration you must have felt when you saw your account balance disappear suddenly, despite initially seeing a considerable amount. Nevertheless, it is common for casinos to have terms and conditions in place to safeguard themselves in such circumstances. In this case, it's the following term:
"4.10. BC.GAME reserves the right to declare a wager void partially or in full if BC.GAME, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
...
4.10.4. Wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the website have been affected by technical problems.
4.10.5. Due to an error, such as a, misprint, technical error, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error."
The sole reason why your complaint was not rejected outright and you were advised to contact the gaming authority is because the casino did not possess a statement from a game provider, as we usually request in such situations because the game you played was the casino's original game. As the decision reached by the CIL did not favor your claim, I'm afraid your complaint will now be rejected. Despite disagreeing with the regulator's decision in the past, we find ourselves in a position where we must accept it this time. As previously explained, casinos must have a way to protect themselves in cases of software failures to avoid facing financial ruin. I understand your decision to seek legal assistance, and though I sympathize, I must express my skepticism regarding your chances of success. Thank you for using the complaint resolution center and wish you good luck.
Best regards,
Peter
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