Dragi Grant,
Pi?em ovu poruku da vas obavestim da ?e ovo biti moj kona?ni odgovor po ovom pitanju. Da ponovimo celu situaciju poslednji put. Igrali ste igru "Coinflip" u kazinu i do?iveli zna?ajan uspeh, osvojiv?i prili?nu sumu novca. Ovo je bilo zbog gre?ke ili tehni?ke gre?ke u igri. Ova gre?ka je ko?tala kazino mnogo novca jer su prolazila brojna povla?enja od strane drugih igra?a. Shodno tome, kazino nije mogao pravilno da funkcioni?e du?e od osam sati. Razumem frustraciju koju ste sigurno osetili kada ste videli da stanje na va?em ra?unu iznenada nestaje, uprkos tome ?to ste u po?etku videli zna?ajan iznos. Ipak, uobi?ajeno je da kazina imaju uslove i odredbe kako bi se za?titili u takvim okolnostima. U ovom slu?aju, to je slede?i termin:
?4.10. BC.GAME zadr?ava pravo da delimi?no ili u potpunosti proglasi opkladu neva?e?om ako BC.GAME, po sopstvenom naho?enju, smatra o?iglednim da je do?lo do bilo koje od slede?ih okolnosti:
...
4.10.4. Postavljene su opklade koje ina?e ne bi bile prihva?ene, ali su prihva?ene u periodima kada je veb lokacija bila pogo?ena tehni?kim problemima.
4.10.5. Zbog gre?ke, kao ?to je gre?ka u ?tampanju, tehni?ka gre?ka, vi?a sila ili na neki drugi na?in, opklade su ponu?ene, stavljene i/ili prihva?ene zbog ove gre?ke."
Jedini razlog za?to va?a ?alba nije u potpunosti odbijena i ?to vam je savetovano da kontaktirate organ za igre na sre?u je taj ?to kazino nije posedovao izjavu dobavlja?a igara, kao ?to obi?no tra?imo u takvim situacijama jer je igra koju ste igrali bila originalna igra kazina . Po?to odluka koju je doneo CIL nije podr?ala va? zahtev, bojim se da ?e va?a ?alba sada biti odbijena. Uprkos neslaganju sa odlukom regulatora u pro?losti, nalazimo se u poziciji da je moramo prihvatiti ovog puta. Kao ?to je ranije obja?njeno, kazina moraju imati na?in da se za?tite u slu?ajevima gre?aka u softveru kako bi se izbegla finansijska propast. Razumem va?u odluku da zatra?ite pravnu pomo?, i iako saose?am, moram da izrazim skepticizam u pogledu va?ih ?ansi za uspeh. Hvala vam ?to koristite centar za re?avanje ?albi i ?elimo vam sre?u.
Srda?an pozdrav,
Petar
Dear Grant,
I am writing this message to inform you that this will be my final response on this matter. Let's recap the entire situation one last time. You played the game "Coinflip" at the casino and experienced significant success, winning a substantial amount of money. This was due to a bug or technical error in the game. This error cost the casino lots of money as numerous withdrawals by other players went through. Consequently, the casino was unable to function properly for a duration of over eight hours. I understand the frustration you must have felt when you saw your account balance disappear suddenly, despite initially seeing a considerable amount. Nevertheless, it is common for casinos to have terms and conditions in place to safeguard themselves in such circumstances. In this case, it's the following term:
"4.10. BC.GAME reserves the right to declare a wager void partially or in full if BC.GAME, at its own discretion, would deem it obvious that any of the following circumstances have occurred:
...
4.10.4. Wagers have been placed that would not have been accepted otherwise, but that were accepted during periods when the website have been affected by technical problems.
4.10.5. Due to an error, such as a, misprint, technical error, force majeure or otherwise, wagers have been offered, placed and or accepted due to this error."
The sole reason why your complaint was not rejected outright and you were advised to contact the gaming authority is because the casino did not possess a statement from a game provider, as we usually request in such situations because the game you played was the casino's original game. As the decision reached by the CIL did not favor your claim, I'm afraid your complaint will now be rejected. Despite disagreeing with the regulator's decision in the past, we find ourselves in a position where we must accept it this time. As previously explained, casinos must have a way to protect themselves in cases of software failures to avoid facing financial ruin. I understand your decision to seek legal assistance, and though I sympathize, I must express my skepticism regarding your chances of success. Thank you for using the complaint resolution center and wish you good luck.
Best regards,
Peter
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