Hyv? holderlima07,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla viiv?styneest? peruutuksestasi. Voisitteko kertoa, onko t?m? ollut ensimm?inen kotiuksesi t?ll? kasinolla? Ymm?rsink? oikein, ett? maksusi on edelleen vireill? tilill? ilman k?sittely??
On melko tavallista, ett? nostojen k?sittely kest?? muutaman p?iv?n tai jopa viikon, mutta l?hes nelj? kuukautta on ep?tavallisen pitk? aika.
Toivon kuitenkin, ett? saat voittosi lopulta. Kiitos etuk?teen vastauksestasi.
Parhain terveisin,
Petronela
Dear helderlima07,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.
Nevertheless, I hope that you will receive your winnings eventually. Thank you in advance for your reply.
Best regards,
Petronela
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