Ennen tilin avaamista kysyin kasinon edustajalta chatissa, mit? summia on mahdollista nostaa p?iv?ss?/viikko/kuukausi. Minulle kerrottiin, ett? nostettavissa oleva summa on 500 dollaria p?iv?ss?, 2 500 dollaria viikossa ja 10 000 dollaria kuukaudessa.
Tein useita talletuksia tililleni, ennen kuin pyysin nostoa, huomasin VIP-tasoni olevan melko alhainen. Yritin parantaa VIP-tasoani jatkoin panostusta kasvattaakseni kotiutusrajojani.
Panostin lukemattomia dollareita, mutta VIP-rajani ei noussut; siksi tulkinta on, ett? nostorajoitukseni pysyv?t ehdoissa ja ehdoissa mainitulla tavalla, joka on 500 dollaria p?iv?ss?, 2 500 dollaria viikossa ja 10 000 dollaria kuukaudessa.
Tein vahvistuksen verkossa, joka hyv?ksyttiin.
Onnistuneen suorittamisen j?lkeen minua pyydettiin toimittamaan lis?? KYC-asiakirjoja, jotka hyv?ksyttiin, ja tilini tila varmistettiin t?ysin. Minulle neuvottiin, ett? voin nyt pyyt?? nostoa.
Kotiutuspyynn?n j?lkeen minulle ilmoitettiin, ett? pelintarjoaja tarkastaa tili? voittojen vuoksi. Hyv?ksyin t?m?n viiv?styksen. Minulle neuvottiin, ett? minulla voisi olla 3 odottavaa nostoa kerralla.
Heid?n s?hk?posteissaan sanottu:
9.8.2024
"Ymm?rr?mme, kuinka turhauttava ja pettymys t?m? tilanne on sinulle, ja pahoittelemme vilpitt?m?sti aiheutunutta haittaa. Huomaa, ett? ty?skentelemme v?sym?tt? nopeuttaaksemme t?t? prosessia ja varmistaaksemme, ett? saat voittosi mahdollisimman pian."
Maanantaina 12/08 heid?n s?hk?postinsa sanoi.
"Teemme kaikkemme saattaaksemme t?m?n menettelyn p??t?kseen, ja heti kun saamme vastauksen, annamme sinulle v?litt?m?sti mahdollisuuden nostaa rahasi"
Tiistaina 13.8. sain vastauksen s?hk?postiin, jossa vahvistettiin, ett? he olivat todella saaneet vastauksen ja maksavat yhden maksun t?n??n, mink? he tekiv?tkin.
Tietysti odotin kaikkien kolmen maksun maksettavan sin? p?iv?n?, koska maksu viiv?stettiin 8 p?iv??. Kysyin, maksetaanko kaikki maksut ajallaan eteenp?in heid?n verkkosivuillaan olevan aikataulun mukaisesti, ja he vastasivat ja neuvoivat, ett? kaikki maksut maksetaan sovittujen aikataulujen mukaan.
Alla on kopio heid?n s?hk?postilla l?hetetyst? aikataulusta (AUD-m??r?inen), joten korotus 500 dollarista 700 dollariin:
· 700 teloitetaan 13.8
· 700 teloitetaan 22.8
· 700 teloitetaan 29.8
Kun kysyin, miksi yll? oleva maksuaikataulu on huomattavasti alhaisempi kuin ehdoissa luetellut summat, he vastasivat:
"Yhti? varaa oikeuden suorittaa maksuja yksil?llisen aikataulun mukaan, asettaa v?himm?is- ja enimm?issumman yht? tapahtumaa kohden sek? t?m?n tapahtuman ajan, joka voi vaihdella nostotavan, tilitason tai muiden asiaan liittyvien tekij?iden mukaan. "
On selv??, ett? VIP-tasoja m??ritett?ess? liikevaihdon taso ei tule vaikuttamaan, sill? olen panostanut j?rjett?m?n m??r?n rahaa – mik? ei parantanut VIP-asemaani. Siksi n?ytt?? silt?, ett? ainoa "olennainen tekij?", joka on otettava huomioon, on tallettamani raham??r?.
VIP-tasojen m??ritt?misest? ei ole tietoa.
Olen yksinkertaisesti pyyt?nyt, ett? maksuni suoritetaan heid?n ehtojensa aikataulun mukaisesti – mik? johtaisi yhteens? 7 kuukauden voittoni maksamiseen heid?n esitt?m?n aikataulun sijaan, joka on 700 dollaria viikossa. kest?? 2 vuotta ja 7 kuukautta.
Jos heill? on oikeutensa tarkoituksella johtaa pelaajiaan harhaan nostojen m??rist? ja aikarajoista, niin olkoon niin.
Prior to opening an account I asked the representative of the casino on chat what amounts are able to be withdrawn per day/week/month. I was advised that the amount which can be withdrawn is $500 per day, $2,500 per week and $10,000 per month.
I made several deposits into my account, prior to requesting a withdrawal I noticed my VIP level was quite low, in an attempt to improve my VIP level I continued to wager in order to increase my withdrawal limits.
I wagered countless dollars however my VIP limit did not increase; therefore the interpretation is that my withdrawal limits remain as stated in the term and conditions which is $500 per day, $2,500 per week and $10,000 per month.
I completed the verification online which was accepted.
Upon successful completion, I was then asked to submit further KYC documentation which was accepted, and my account status was fully verified. I was advised I could now request a withdrawal.
Following the withdrawal request I was then advised that the account was under review by the game provider due to the wins. I accepted this delay. I was advised that I could have 3 pending withdrawals at once.
The stated in their emails:
09/08/2024
"We understand how frustrating and disappointing this situation is for you, and we sincerely apologize for any inconvenience caused. Please know that we are working tirelessly to expedite this process and ensure you receive your winnings as soon as possible."
On Monday 12/08 their email stated.
"we are making every effort to complete this procedure, and as soon as we receive a response, we will immediately give you the opportunity to withdraw your funds"
On Tuesday 13/08 I received a reply to an email confirming that they had in fact received a response and would make one payout today, which they did.
Naturally I was expecting all three payouts to be paid that day given the 8-day delay in payment, I asked if all payouts would be paid moving forward in a timely manner in accordance with the schedule on their website and they responded advising that all payouts are paid on established schedules.
The below is a copy of their schedule sent via email (denominated in AUD) hence the increase from $500 to $700:
· 700 will be executed on 13.08
· 700 will be executed on 22.08
· 700 will be executed on 29.08
When I asked why the above schedule of payments is significantly lower than the amounts listed in the terms and conditions their response was:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
It’s clear that the level of turnover does not come into play when determining VIP levels as I have wagered an insane amount of money – which did not improve my VIP position. Therefore, it appears that the only "relevant factor" to take into account is the amount of money I have deposited.
There is no information on the determination of VIP levels.
I have simply asked for my payments to be made as per the schedule in their terms and conditions – which would result in a total time of 7 months for my winnings to be paid out, instead of the schedule they have produced which at $700 per week will take 2 years and 7 months.
If they are within their rights to purposely mislead their players about the amounts and timeframes of withdrawals, then so be it.
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