Innan jag ?ppnade ett konto fr?gade jag representanten f?r casinot p? chatten vilka belopp som kan tas ut per dag/vecka/m?nad. Jag fick veta att beloppet som kan tas ut ?r 500 USD per dag, 2 500 USD per vecka och 10 000 USD per m?nad.
Jag gjorde flera ins?ttningar p? mitt konto, innan jag beg?rde ett uttag m?rkte jag att min VIP-niv? var ganska l?g, i ett f?rs?k att f?rb?ttra min VIP-niv? fortsatte jag att satsa f?r att ?ka mina uttagsgr?nser.
Jag satsade otaliga dollar men min VIP-gr?ns ?kade inte; d?rf?r ?r tolkningen att mina uttagsgr?nser f?rblir som anges i villkoren som ?r $500 per dag, $2.500 per vecka och $10.000 per m?nad.
Jag slutf?rde verifieringen online som accepterades.
Efter framg?ngsrikt slutf?rande blev jag ombedd att skicka in ytterligare KYC-dokumentation som godk?ndes och min kontostatus var helt verifierad. Jag fick r?det att jag nu kunde beg?ra ett uttag.
Efter beg?ran om uttag fick jag besked om att kontot granskades av spelleverant?ren p? grund av vinsterna. Jag accepterade denna f?rsening. Jag fick veta att jag kunde ha 3 v?ntande uttag samtidigt.
Det stod i deras mejl:
09/08/2024
"Vi f?rst?r hur frustrerande och nedsl?ende den h?r situationen ?r f?r dig, och vi ber uppriktigt om urs?kt f?r eventuella besv?r. V?nligen vet att vi arbetar outtr?ttligt f?r att p?skynda denna process och se till att du f?r dina vinster s? snart som m?jligt."
M?ndagen den 12/08 stod deras mejl.
"vi g?r allt f?r att slutf?ra denna procedur, och s? snart vi f?r ett svar kommer vi omedelbart att ge dig m?jligheten att ta ut dina pengar"
Tisdagen den 13/08 fick jag ett svar p? ett mejl som bekr?ftade att de faktiskt hade f?tt ett svar och skulle g?ra en utbetalning idag, vilket de gjorde.
Naturligtvis f?rv?ntade jag mig att alla tre utbetalningarna skulle betalas ut den dagen med tanke p? 8-dagars f?rsening av betalningen, jag fr?gade om alla utbetalningar skulle betalas fram?t i tid i enlighet med schemat p? deras hemsida och de svarade och informerade om att alla utbetalningar betalas enligt fastst?llda scheman.
Nedan ?r en kopia av deras schema skickat via e-post (denominerat i AUD) d?rav ?kningen fr?n $500 till $700:
· 700 kommer att exekveras den 13.08
· 700 kommer att exekveras den 22.08
· 700 kommer att k?ras den 29.08
N?r jag fr?gade varf?r ovanst?ende betalningsplan ?r betydligt l?gre ?n de belopp som anges i villkoren var deras svar:
"Bolaget f?rbeh?ller sig r?tten att g?ra betalningar enligt ett individuellt schema, st?lla in det l?gsta och h?gsta beloppet per en transaktion och tiden f?r denna transaktion, vilket kan skilja sig ?t beroende p? uttagsmetoden, din kontoniv? eller andra relevanta faktorer. "
Det ?r tydligt att oms?ttningsniv?n inte spelar in n?r jag best?mmer VIP-niv?er eftersom jag har satsat galet mycket pengar – vilket inte f?rb?ttrade min VIP-position. D?rf?r verkar det som att den enda "relevanta faktorn" att ta h?nsyn till ?r hur mycket pengar jag har satt in.
Det finns ingen information om fastst?llande av VIP-niv?er.
Jag har helt enkelt bett om att mina betalningar ska g?ras enligt schemat i deras villkor – vilket skulle resultera i en total tid p? 7 m?nader f?r mina vinster att betalas ut, ist?llet f?r det schema de har producerat som till $700 per vecka kommer att ta 2 ?r och 7 m?nader.
Om de har r?tt att medvetet vilseleda sina spelare om belopp och tidsramar f?r uttag, s? ?r det s?.
Prior to opening an account I asked the representative of the casino on chat what amounts are able to be withdrawn per day/week/month. I was advised that the amount which can be withdrawn is $500 per day, $2,500 per week and $10,000 per month.
I made several deposits into my account, prior to requesting a withdrawal I noticed my VIP level was quite low, in an attempt to improve my VIP level I continued to wager in order to increase my withdrawal limits.
I wagered countless dollars however my VIP limit did not increase; therefore the interpretation is that my withdrawal limits remain as stated in the term and conditions which is $500 per day, $2,500 per week and $10,000 per month.
I completed the verification online which was accepted.
Upon successful completion, I was then asked to submit further KYC documentation which was accepted, and my account status was fully verified. I was advised I could now request a withdrawal.
Following the withdrawal request I was then advised that the account was under review by the game provider due to the wins. I accepted this delay. I was advised that I could have 3 pending withdrawals at once.
The stated in their emails:
09/08/2024
"We understand how frustrating and disappointing this situation is for you, and we sincerely apologize for any inconvenience caused. Please know that we are working tirelessly to expedite this process and ensure you receive your winnings as soon as possible."
On Monday 12/08 their email stated.
"we are making every effort to complete this procedure, and as soon as we receive a response, we will immediately give you the opportunity to withdraw your funds"
On Tuesday 13/08 I received a reply to an email confirming that they had in fact received a response and would make one payout today, which they did.
Naturally I was expecting all three payouts to be paid that day given the 8-day delay in payment, I asked if all payouts would be paid moving forward in a timely manner in accordance with the schedule on their website and they responded advising that all payouts are paid on established schedules.
The below is a copy of their schedule sent via email (denominated in AUD) hence the increase from $500 to $700:
· 700 will be executed on 13.08
· 700 will be executed on 22.08
· 700 will be executed on 29.08
When I asked why the above schedule of payments is significantly lower than the amounts listed in the terms and conditions their response was:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
It’s clear that the level of turnover does not come into play when determining VIP levels as I have wagered an insane amount of money – which did not improve my VIP position. Therefore, it appears that the only "relevant factor" to take into account is the amount of money I have deposited.
There is no information on the determination of VIP levels.
I have simply asked for my payments to be made as per the schedule in their terms and conditions – which would result in a total time of 7 months for my winnings to be paid out, instead of the schedule they have produced which at $700 per week will take 2 years and 7 months.
If they are within their rights to purposely mislead their players about the amounts and timeframes of withdrawals, then so be it.
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