Pre otvaranja naloga pitao sam predstavnika kazina na chatu koji iznosi mogu da se povuku dnevno/nedeljno/mese?no. Re?eno mi je da iznos koji se mo?e povu?i iznosi 500 dolara dnevno, 2.500 dolara nedeljno i 10.000 dolara mese?no.
Napravio sam nekoliko depozita na svoj ra?un, pre nego ?to sam zatra?io povla?enje, primetio sam da je moj VIP nivo prili?no nizak, u poku?aju da pobolj?am svoj VIP nivo nastavio sam da se kladim kako bih pove?ao svoje limite povla?enja.
Kladio sam se na bezbroj dolara, me?utim moj VIP limit se nije pove?ao; stoga je tuma?enje da moji limiti povla?enja ostaju kao ?to je navedeno u rokovima i uslovima koji iznose 500 dolara dnevno, 2.500 dolara nedeljno i 10.000 dolara mese?no.
Zavr?io sam verifikaciju na mre?i koja je prihva?ena.
Po uspe?nom zavr?etku, od mene je tada zatra?eno da dostavim dalju KIC dokumentaciju koja je prihva?ena, a status mog naloga je u potpunosti verifikovan. Re?eno mi je da sada mogu da zatra?im povla?enje.
Nakon zahteva za povla?enje, tada sam obave?ten da je nalog na pregledu od strane provajdera igre zbog pobeda. Prihvatio sam ovo odlaganje. Re?eno mi je da mogu imati 3 povla?enja na ?ekanju odjednom.
Navedeno u njihovim imejlovima:
09/08/2024
?Razumemo koliko je ova situacija frustriraju?a i razo?aravaju?a za vas i iskreno se izvinjavamo za sve nastale neprijatnosti. Imajte na umu da neumorno radimo na ubrzanju ovog procesa i osiguranju da dobijete ?to je pre mogu?e."
U ponedeljak 12/08 njihov email je navedeno.
?Ula?emo sve napore da zavr?imo ovu proceduru, a ?im dobijemo odgovor, odmah ?emo vam dati priliku da povu?ete svoja sredstva"
U utorak 13/08 primio sam odgovor na imejl koji potvr?uje da su oni zaista dobili odgovor i da ?e danas izvr?iti jednu isplatu, ?to su i u?inili.
Naravno, o?ekivao sam da sve tri isplate budu ispla?ene tog dana s obzirom na 8-dnevno ka?njenje u pla?anju, pitao sam da li ?e sve isplate biti ispla?ene blagovremeno u skladu sa rasporedom na njihovoj veb stranici i oni su odgovorili sa savetom da sve isplate se pla?aju po utvr?enim rasporedima.
U nastavku je kopija njihovog rasporeda poslata putem e-po?te (denominovana u AUD), stoga je pove?anje sa 500 na 700 dolara:
· 700 ?e biti izvr?eno 13.08
· 700 ?e biti izvr?eno 22.08
· 700 ?e biti izvr?eno 29.08
Na moje pitanje za?to je gore navedeni raspored pla?anja znatno ni?i od iznosa navedenih u uslovima i odredbama njihov odgovor je bio:
?Kompanija zadr?ava pravo da izvr?i pla?anja prema individualnom rasporedu, odredi minimalni i maksimalni iznos po jednoj transakciji, kao i vreme za ovu transakciju, koje mo?e da se razlikuje u zavisnosti od na?ina povla?enja, nivoa va?eg ra?una ili drugih relevantnih faktora. "
Jasno je da nivo prometa ne dolazi u obzir prilikom odre?ivanja VIP nivoa, jer sam zalo?io suludu koli?inu novca – ?to nije pobolj?alo moju VIP poziciju. Stoga se ?ini da je jedini ?relevantan faktor" koji treba uzeti u obzir iznos novca koji sam polo?io.
Nema podataka o odre?ivanju VIP nivoa.
Jednostavno sam tra?io da se moje uplate izvr?e prema rasporedu u njihovim uslovima i odredbama – ?to bi rezultiralo ukupnim vremenom od 7 meseci za isplatu mojih dobitaka, umesto rasporeda koji su oni napravili, a koji iznosi 700 dolara nedeljno traja?e 2 godine i 7 meseci.
Ako imaju pravo da namerno obmanjuju svoje igra?e o iznosima i vremenskim okvirima povla?enja, neka bude tako.
Prior to opening an account I asked the representative of the casino on chat what amounts are able to be withdrawn per day/week/month. I was advised that the amount which can be withdrawn is $500 per day, $2,500 per week and $10,000 per month.
I made several deposits into my account, prior to requesting a withdrawal I noticed my VIP level was quite low, in an attempt to improve my VIP level I continued to wager in order to increase my withdrawal limits.
I wagered countless dollars however my VIP limit did not increase; therefore the interpretation is that my withdrawal limits remain as stated in the term and conditions which is $500 per day, $2,500 per week and $10,000 per month.
I completed the verification online which was accepted.
Upon successful completion, I was then asked to submit further KYC documentation which was accepted, and my account status was fully verified. I was advised I could now request a withdrawal.
Following the withdrawal request I was then advised that the account was under review by the game provider due to the wins. I accepted this delay. I was advised that I could have 3 pending withdrawals at once.
The stated in their emails:
09/08/2024
"We understand how frustrating and disappointing this situation is for you, and we sincerely apologize for any inconvenience caused. Please know that we are working tirelessly to expedite this process and ensure you receive your winnings as soon as possible."
On Monday 12/08 their email stated.
"we are making every effort to complete this procedure, and as soon as we receive a response, we will immediately give you the opportunity to withdraw your funds"
On Tuesday 13/08 I received a reply to an email confirming that they had in fact received a response and would make one payout today, which they did.
Naturally I was expecting all three payouts to be paid that day given the 8-day delay in payment, I asked if all payouts would be paid moving forward in a timely manner in accordance with the schedule on their website and they responded advising that all payouts are paid on established schedules.
The below is a copy of their schedule sent via email (denominated in AUD) hence the increase from $500 to $700:
· 700 will be executed on 13.08
· 700 will be executed on 22.08
· 700 will be executed on 29.08
When I asked why the above schedule of payments is significantly lower than the amounts listed in the terms and conditions their response was:
"The Company reserves the right to make payments according to an individual schedule, set the minimum and maximum amount per one transaction, and the time for this transaction, which may differ depending on the withdrawal method, your account level, or other relevant factors."
It’s clear that the level of turnover does not come into play when determining VIP levels as I have wagered an insane amount of money – which did not improve my VIP position. Therefore, it appears that the only "relevant factor" to take into account is the amount of money I have deposited.
There is no information on the determination of VIP levels.
I have simply asked for my payments to be made as per the schedule in their terms and conditions – which would result in a total time of 7 months for my winnings to be paid out, instead of the schedule they have produced which at $700 per week will take 2 years and 7 months.
If they are within their rights to purposely mislead their players about the amounts and timeframes of withdrawals, then so be it.
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