Hello

2 days ago I requested withdrawal of 1400EUR, Today I received mail with information they close my account. It is kinda surprising for me because my account was fully verified, they already paid out similar 1 withdrawal before and I don't have any other accounts nor none in my household plays there.

They just unfairly don't want to pay winnings.

Dear limccarr,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please specify what types of games you played? Were they slots, live casino games, or did you participate only in sports betting?

Have you accumulated your winnings with or without an active bonus?

Have you used any VPN or IP-masking software to access the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

1. blackjack, some games in their casino, sports betting
2. no bonuses, only my real money
3. No, I did not use VPN

They actually paid me twice already, I missed 1 smaller withdrawal, so this was 3rd withdrawal.

Thank you very much, limccarr, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you limccarr for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Izibet Casino for their help in resolving this complaint. We would like to know why the player’s account has closed and their winnings have been confiscated.

Thank you!

The customer in question only engaged in E-Sports betting and not "blackjack, some games in their casino, sports betting". Our risk department's investigation identified this individual as participating in organizational betting which is against our Terms and Conditions. This unusual activity has raised significant concerns about the integrity of their betting behavior. As a result, we have taken steps to restrict several accounts after further investigation revealed that all the accounts were opened by the same person.

This persistent effort to bypass our limitations indicates a coordinated attempt to evade our security measures and, additionally, our verification experts and screening softwares have identified the documents from all the fraudulent accounts as "retouched" or "forged." In conclusion, we have addressed this issue by blocking the organization from E-Sports betting and confiscating illicit funds from organizational bets, in accordance with our Terms and Conditions: 10.2.4. Subbmited all the accounts and all relative data to Sportsbook Integrity Units for further investigations with relative units. This allowed us to terminate the accounts with immediate effect and retain all funds on the accounts due to reasonable suspicion of fraudulent activity, including but not limited to the provision of fraudulent personal details, forged, altered, or stolen identity or financial documents, or registration of multiple accounts.

Best regards,

IZIBET

Thank you for the clarification Izibet Casino representative. Would it be possible to provide any information about the retouched or forged documents from the fraudulent accounts? You can forward any evidence to my email. ([email protected]) Thank you in advance for your cooperation!

Thank you for providing me with the information Izibet Casino representative.

Dear limccarr, the casino has provided extensive evidence of fraudulent activity which resulted in the blocking of your account. We believe the steps the casino taken are justified and we will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter