Sain s?hk?postin hyvityksest? tammikuussa, he sulkivat tilini ja sanoivat, ett? minulle palautetaan talletukseni. Olen ollut yhteydess? tammikuusta l?htien ja saan jatkuvasti automaattisia vastauksia
Hyv? asiakas,
Kirjoitamme ilmoittaaksemme, ett? tilisi tilaksi on p?ivitetty "Itsesuljettu". Tilisi on suljettu ja kaikki er??ntyneet saldot palautetaan sinulle.
Jammy Monkey, PocketWin ja mFortune lanseerattiin uudelleen uusilla omistajilla 27. marraskuuta 2023, ja niit? yll?pit?? nyt Viral Interactive Limited.
Olemme kuitenkin havainneet, ett? suljit itse pois yhden tuotemerkeist? sin? aikana, jolloin sen entinen omistaja In Touch Games Limited toimi niit?.
Me t??ll? MadSlots Casinolla asetamme pelaajien turvallisuuden etusijalle ja haluamme varmistaa, ett? kaikki asiakkaamme pysyv?t hallinnassa uhkapeleihin k?ytt?m?ns? ajan ja rahan m??r?ss?, mukaan lukien ne, jotka p??tt?v?t sulkea itsens? pois pelaamisesta. Sellaisenaan, vaikka br?ndi? yll?pit?? nyt eri yritys, haluamme tehostaa itsesulkuasi. Vahvistamme, ett? tilisi suljetaan itse pois valitsemasi itsesulkujakson ajaksi ja kaikki 27. marraskuuta j?lkeen mahdollisesti aiheutuneet tappiot korvataan.
Kannustamme kaikkia asiakkaita, jotka p??tt?v?t sulkea itsens? pois, harkitsemaan my?s GAMSTOP-rekister?inti?. GAMSTOP on kansallinen itsesulkupalvelu Yhdistyneess? kuningaskunnassa, joka est?? p??syn kaikille Gambling Commissionin lisensoimille sivustoille. Lis?tietoja saat osoitteesta Gamstop.co.uk .
Jos sinulla on kysytt?v?? t?st? s?hk?postista, ota yhteytt? asiakaspalvelutiimiimme, ja asiakaspalvelijamme auttaa sinua mielell??n.
I received an email about a refund in January, they closed my account and said I’d be refunded my deposits. I’ve been contacting since January and keep getting automated responses
Dear Customer,
We are writing to inform you that your account status has been updated to 'Self Excluded'. Your account has been closed and any outstanding balances will be returned to you.
Jammy Monkey, PocketWin and mFortune were re-launched under new ownership on the 27th of November 2023 and are now operated by Viral Interactive Limited.
However, we have identified that you self-excluded from one of the brands during the period in which they were operated by In Touch Games Limited, its former owner.
Here at MadSlots Casino we prioritise player safety and want to make sure that all our customers remain in control of the amount of time or money they spend gambling, including those who make the decision to self-exclude from gambling. As such, even though the brand is now operated by a different company, we want to give effect to your self-exclusion. We confirm that your account will be self-excluded for the remainder of your chosen self-exclusion period and any losses that you may have incurred since the 27th of November will be reimbursed.
We encourage all customers who choose to self-exclude to consider also registering with GAMSTOP. GAMSTOP is a national self-exclusion service in the UK that will prevent access to any site licensed by the Gambling Commission. For more information, please visit gamstop.co.uk.
If you have any questions about this email, then please contact our customer service team and a member of our dedicated customer service team will be happy to help you.
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