Jag fick ett e-postmeddelande om en ?terbetalning i januari, de st?ngde mitt konto och sa att jag skulle f? tillbaka mina ins?ttningar. Jag har kontaktat sedan januari och f?r automatiska svar hela tiden
K?ra kund,
Vi skriver f?r att informera dig om att din kontostatus har uppdaterats till "Sj?lvexkluderad". Ditt konto har st?ngts och alla utest?ende saldon kommer att returneras till dig.
Jammy Monkey, PocketWin och mFortune ?terlanserades under nytt ?gande den 27 november 2023 och drivs nu av Viral Interactive Limited.
Vi har dock identifierat att du sj?lv exkluderade fr?n ett av varum?rkena under den period d? de drevs av In Touch Games Limited, dess tidigare ?gare.
H?r p? MadSlots Casino prioriterar vi spelarens s?kerhet och vill se till att alla v?ra kunder f?rblir i kontroll ?ver hur mycket tid eller pengar de spenderar p? spel, inklusive de som fattar beslutet att sj?lvutesluta fr?n spel. Som s?dan, ?ven om varum?rket nu drivs av ett annat f?retag, vill vi ge effekt till din sj?lvuteslutning. Vi bekr?ftar att ditt konto kommer att vara sj?lvexkluderat under resten av den valda sj?lvuteslutningsperioden och eventuella f?rluster som du kan ha ?dragit dig sedan den 27 november kommer att ers?ttas.
Vi uppmuntrar alla kunder som v?ljer att sj?lvutesluta att ?verv?ga att ocks? registrera sig hos GAMSTOP. GAMSTOP ?r en nationell sj?lvuteslutningstj?nst i Storbritannien som kommer att f?rhindra ?tkomst till alla sajter som licensieras av Gambling Commission. F?r mer information, bes?k gamstop.co.uk .
Om du har n?gra fr?gor om detta e-postmeddelande, v?nligen kontakta v?rt kundtj?nstteam och en medlem av v?rt dedikerade kundtj?nstteam hj?lper dig g?rna.
I received an email about a refund in January, they closed my account and said I’d be refunded my deposits. I’ve been contacting since January and keep getting automated responses
Dear Customer,
We are writing to inform you that your account status has been updated to 'Self Excluded'. Your account has been closed and any outstanding balances will be returned to you.
Jammy Monkey, PocketWin and mFortune were re-launched under new ownership on the 27th of November 2023 and are now operated by Viral Interactive Limited.
However, we have identified that you self-excluded from one of the brands during the period in which they were operated by In Touch Games Limited, its former owner.
Here at MadSlots Casino we prioritise player safety and want to make sure that all our customers remain in control of the amount of time or money they spend gambling, including those who make the decision to self-exclude from gambling. As such, even though the brand is now operated by a different company, we want to give effect to your self-exclusion. We confirm that your account will be self-excluded for the remainder of your chosen self-exclusion period and any losses that you may have incurred since the 27th of November will be reimbursed.
We encourage all customers who choose to self-exclude to consider also registering with GAMSTOP. GAMSTOP is a national self-exclusion service in the UK that will prevent access to any site licensed by the Gambling Commission. For more information, please visit gamstop.co.uk.
If you have any questions about this email, then please contact our customer service team and a member of our dedicated customer service team will be happy to help you.
Automatiskt ?versatt:
