Dobio sam e-po?tu o povra?aju sredstava u januaru, zatvorili su mi ra?un i rekli da ?e mi biti vra?eni moji depoziti. Kontaktiram od januara i stalno dobijam automatske odgovore
Dragi kupac,
Pi?emo da vas obavestimo da je status va?eg naloga a?uriran na ?Samo isklju?eno". Va? nalog je zatvoren i sva nepla?ena sredstva ?e vam biti vra?ena.
Jammi Monkei, PocketVin i mFortune ponovo su pokrenuti pod novim vlasni?tvom 27. novembra 2023. i sada njima upravlja Viral Interactive Limited.
Me?utim, utvrdili smo da ste se sami isklju?ili iz jednog od brendova tokom perioda u kojem je njima upravljao In Touch Games Limited, njegov biv?i vlasnik.
Ovde u MadSlots kazinu dajemo prioritet bezbednosti igra?a i ?elimo da budemo sigurni da svi na?i klijenti ostanu u kontroli koli?ine vremena ili novca koji tro?e na kockanje, uklju?uju?i i one koji donesu odluku da se sami isklju?e iz kockanja. Kao takav, iako brendom sada upravlja druga kompanija, ?elimo da uti?emo na va?e samoisklju?ivanje. Potvr?ujemo da ?e va? nalog biti samoisklju?en do kraja va?eg izabranog perioda samoisklju?enja i svi gubici koje ste mo?da imali od 27. novembra bi?e nadokna?eni.
Podsti?emo sve klijente koji odlu?e da se samoisklju?e da razmotre i registraciju na GAMSTOP-u. GAMSTOP je nacionalna usluga samoisklju?enja u Velikoj Britaniji koja ?e spre?iti pristup bilo kom sajtu licenciranom od strane Komisije za kockanje. Za vi?e informacija posetite gamstop.co.uk .
Ako imate bilo kakvih pitanja u vezi sa ovom e-po?tom, kontaktirajte na? tim za korisni?ku podr?ku i ?lan na?eg namenskog tima za korisni?ku podr?ku ?e vam rado pomo?i.
I received an email about a refund in January, they closed my account and said I’d be refunded my deposits. I’ve been contacting since January and keep getting automated responses
Dear Customer,
We are writing to inform you that your account status has been updated to 'Self Excluded'. Your account has been closed and any outstanding balances will be returned to you.
Jammy Monkey, PocketWin and mFortune were re-launched under new ownership on the 27th of November 2023 and are now operated by Viral Interactive Limited.
However, we have identified that you self-excluded from one of the brands during the period in which they were operated by In Touch Games Limited, its former owner.
Here at MadSlots Casino we prioritise player safety and want to make sure that all our customers remain in control of the amount of time or money they spend gambling, including those who make the decision to self-exclude from gambling. As such, even though the brand is now operated by a different company, we want to give effect to your self-exclusion. We confirm that your account will be self-excluded for the remainder of your chosen self-exclusion period and any losses that you may have incurred since the 27th of November will be reimbursed.
We encourage all customers who choose to self-exclude to consider also registering with GAMSTOP. GAMSTOP is a national self-exclusion service in the UK that will prevent access to any site licensed by the Gambling Commission. For more information, please visit gamstop.co.uk.
If you have any questions about this email, then please contact our customer service team and a member of our dedicated customer service team will be happy to help you.
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