Rakas Frankj8,
Paljon kiitoksia valituksen l?hett?misest?. Ennen kaikkea haluan onnitella sinua mahtavasta voitostasi.
Ymm?rr?, ett? kasinoilla on yleinen menettely pelaajien tilien tarkastamiseksi, etenkin kun ne ovat ker?nneet huomattavan voiton. Kokemuksemme mukaan se voi kest?? 14 p?iv??, mutta jokainen kasino on erilainen ja sill? on oma menettelyns?, jota on noudatettava. Siksi suosittelemme pelaajia olemaan k?rsiv?llisi? ja tekem??n t?ydellist? yhteisty?t? kasinon kanssa.
Voisitko tarkentaa, oletko nostanut voittoja t?lt? kasinolta aiemmin vai oliko t?m? ensimm?inen kotiutusyrityksesi? Onko tilisi vahvistettu aiemmin? Oletko lunastanut mit??n kampanjatarjousta tehdess?si viimeisen talletuksesi?
Toivottavasti voimme auttaa sinua mahdollisimman pian. Odotan innolla kuulevamme sinusta.
Parhain terveisin,
Petronela
Dear frankj8,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first withdrawal attempt? Was your account successfully verified in the past? Have you redeemed any promotional offer when placing your last deposit?
Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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