Dragi frankj8,
Hvala vam puno ?to ste podneli ?albu. Pre svega, dozvolite mi da vam ?estitam na sjajnoj pobedi.
Imajte na umu da je uobi?ajena procedura za kazina da revidiraju ra?une igra?a, posebno nakon ?to ostvare zna?ajan dobitak. Prema na?em iskustvu, mo?e potrajati 14 dana, ali svaki kazino je druga?iji i ima svoju proceduru koju treba po?tovati. Zato savetujemo igra?ima da budu strpljivi i da u potpunosti sara?uju sa kazinom.
Mo?ete li da navedete da li ste ranije podizali dobitke iz ovog kazina ili je ovo bio va? prvi poku?aj podizanja? Da li je va? nalog u pro?losti uspe?no verifikovan? Da li ste iskoristili neku promotivnu ponudu kada ste polo?ili poslednji depozit?
Nadamo se da ?emo mo?i da vam pomognemo ?to je pre mogu?e. Radujemo se Va?em odgovoru.
Srda?an pozdrav,
Petronela
Dear frankj8,
Thank you very much for submitting your complaint. Foremost, allow me to congratulate you on your great win.
Please understand that it is a common procedure for casinos to audit players’ accounts, particularly, after accumulating a substantial win. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
Could you please specify if you have withdrawn any winnings from this casino in the past or if this was your very first withdrawal attempt? Was your account successfully verified in the past? Have you redeemed any promotional offer when placing your last deposit?
Hopefully, we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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