Hello Marina,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Novibet Casino GR. Please allow me to ask you a few more question before we would try to contact the casino to clarify it as much as possible.

Did you play with any no deposit or deposit money from the casino? Was your account verified or have you ever requested for a withdrawal? If you have any additional proof or communication between you and the casino, please send it to [email protected].

Looking forward to your answer and I hope we will be able to help you out in your case.

Regards,

Nick

www.kpvfaw.com

I made a deposit of 10 euros, I verified my address and card, I made the withdrawal and my account was deleted and the withdrawal never took place. The amount as you see in the photo was not a bonus it was withdrawn.

?κανα καταθεση 10 ευρω εκανα επαλ?θευση id διε?θυνση και κ?ρτα, εκανα την αναληψη και μου σβ?σανε τον λογαριασμο και η αναληψη δεν εγιβε ποτ?. Το ποσο οπω? βλεπετε στην φωτογραφια δεν ηταν μπονου? ηταν αναληψιμο.

I have also told them to send me a receipt of all my moves to move legally and they do not send it

Επ?ση? του? ?χω πει να μου στειλουν αποδεικτικ? ολων των κινησεων μου για να κινηθω νομικα και δεν το στ?λνουν

Thank you Marina for providing additional information regarding the case. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Marina,

I looked at your complaint and will do my best to help you. I would like to invite Novibet Casino GR into this conversation. Casino, can you please specify why did you block the player’s account?

I am waiting for an answer thank you

Περιμενω απ?ντηση ευχαριστ?

We would like to ask the Novibet Casino GR to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Greece gaming license. If you need my help with contacting them just send me an email here: [email protected]

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.