I won 8000 Euros and the casino wouldn't pay out. It's all just a scam here. I withdrew 3000 and the next day I wanted to transfer another 3000 but it didn't go through. I've contacted the casino a 100 times but never got a proper response. This casino should be shut down. It's a great scheme for never paying out anything. No player protection at all.

Ich habe 8000 Euro gewonnen und das Casino wollte es nicht auszahlen.ist hier nur Betrug.3000 in Auszahlung , n?chsten Tag wollte ich nochmal 3000 überweisen .ging nicht.habe mich 100 mal mit dem Casino in Verbindung gesetzt.keine richtige Antwort .geh?rt geschlossen dieses Casino.eine sehr gute Masche, um nichts auszubezahlen.kein spielerschutz .

Dear Potti995,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Smokace Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino blocked your account?
• When did you request your withdrawals?
• How much is your current balance in the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, because of that I lost everything. They wrote that they have to check something within 14 days. Now it's time to protect others. On their site there is a daily payout of 3000 euros. That's not true. More like a month. This casino should be closed. I want to Don't know how many victims there are.Where is the player protection?Who and what checks the games for 14 days.Such a sudden sense

Nein,dadurch habe ich alles verspielt.sie schrieben sie müssen was 14 Tage prüfen.mit geht es jetzt, andere zu schützen.auf ihre Seite steht t?gliche Auszahlung von 3000 Euro .das stimmt nicht.eher im Monat.dieses Casino geh?rt geschlossen.m?chte nicht wissen wieviele Gesch?digte es gibt.wo ist der spielerschutz?wer und was prüft 14 Tage die Spiele.so ein pl?tzsinn

Would like it if Guru Casino downgraded rapidly. If you don't make every payout for 14 days and make it freely accessible, that's no player protection. It was about 8700 euros. This casino should be closed because everything is a scam

Würde es gut finden , wenn Guru Casino rapide abstuft.wenn man jede Auszahlung 14 Tage nicht durchführt und frei zug?nglich macht ist das kein spielerschutz.es ging ja um 8700 Euro. Dieses Casino geh?rt geschlossen.da ist alles Betrug

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I?could be of more help. Thank you in advance for your reply and understanding.

it's ok.but you have to warn about Smoking ace on your homepage.first of all, 3000 euros can't be paid out every day, customer service doesn't work at all, payouts take up to 2 weeks and the money is still freely available.so you think that's player protection ??Otherwise I have to report you and the casino to consumer protection in Austria. Thank you

ist ok.aber sie müssen auf ihrer Homepage vor Smoking ace warnen.erstens k?nnen nicht t?glich 3000 Euro ausbezahlt werden, Kundendienst funktioniert gar nicht, Auszahlung dauert bis zu 2 Wochen und das Geld ist noch frei verfügbar .also meinen sie das , das spielerschutz ist??sonst muss ich euch und das Casino beim Konsumentenschutz in ?sterreich melden.danke

So it's getting better and better. Won 2000 euros, no free spins on a slot over 1000 spins. Game is manipulated by hanging, crazy. Won 120 euros today, account blocked at once. Wants my money. This casino is banned. Casino Guru, please Set the rating to 0, otherwise they will also be included. So it doesn't work that way.

Also es wird immer besser.2000 Euro gewonnen, bei einen Slot über 1000 spins kein Freispiel .spiel wird durch aufh?ngen manipuliert , Wahnsinn.heute 120 Euro gewonnen, auf einmal Konto gesperrt.will mein Geld.dieses Casino geh?rt verboten.casino Guru, bitte Bewertung auf 0 setzten, sonst geh?ren sie auch dazu.also so geht das nicht.

I am afraid I will need more information, as I don't understand the situation.

Could you please explain the circumstances regarding your win of 2000 €?

Could you please explain the circumstances regarding your win of 120 €?

Have you asked the casino why they blocked your account? Have you received any response?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

No answer. Account was simply blocked. It is more important to me that the casino is closed. It has no license in Austria, only has win2 day. And you as a casino guru, I would recommend re-evaluating the casino. Or pay for this good one Rating .Wilful misleading is what it is, it is punishable.Thank you

Keine Antwort.konto wurde einfach gesperrt.mir ist wichtiger das das Casino geschlossen wird.hat in ?sterreich keine Lizenz , hat nur win2 day.und sie als Casino Guru , würde ich empfehlen , das Casino neu zu bewerten.oder zahlen sie für diese gute Bewertung .mutwillige Irreführung ist das, ist strafbar.danke

My complaint is that the casino does not have a license in Austria. Please return my deposits of 800 euros and 1100 euros. Thank you for your efforts. Please stop advertising for illegal casinos. Thank you

Meine Beschwerde richtet sich, das das Casino in ?sterreich keine Lizenz hat.bitte meine Einzahlungen von 800 Euro und 1100 Euro im weiteren retour.danke für ihre Bemühungen .bitte machen sie keine Werbung mehr für illegale Casinos .danke

No answer??? so it seems to me that this case should be solved

Keine Antwort???also mir kommt vor dieser fall geh?rt gel?st

I apologize for the late reply.

In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino.

Please let me know more details about other issues you experienced in the casino, so we may determine if we can assist you.

What was your balance in the casino, when your account was blocked? Are any funds withheld on your account or was your balance confiscated?

It simply wasn't paid out and was gambled away again. I would like my deposits back. As I said, no license for Austria and so illegal

Es wurde einfach nicht ausbezahlt und so wieder verspielt.m?chte meine Einzahlungen zurück.wie gesagt keine Lizenz für ?sterreich und so illegal

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. We accept the situation where a withdrawal is delayed up to 14 days before we intervene in the matter.

Unfortunately, if your only claim for a refund is based on the casino lacking a particular license, we can't help.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close your complaint.

Thank you in advance for your reply and understanding.

Dear Potti995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.