The player from Quebec successfully won about $2500 but faced issues with withdrawals, having only received one of five requested withdrawals of $500 each, as the casino claimed there were no more withdrawals to process. The Complaints Team attempted to gather additional information regarding pending withdrawals and KYC verification, but the player did not respond to requests for clarification. As a result, the complaint was rejected due to lack of communication, with the option for the player to reopen it in the future.
Quebecist? kotoisin oleva pelaaja voitti onnistuneesti noin 2500 dollaria, mutta h?nell? oli ongelmia kotiutusten kanssa, sill? h?n oli saanut vain yhden viidest? pyydetyst? 500 dollarin nostosta, koska kasino v?itti, ett? nostoja ei en?? ollut k?sitelt?v?n?. Valitustiimi yritti ker?t? lis?tietoja odottavista nostoista ja KYC-varmistuksesta, mutta pelaaja ei vastannut selvityspyynt?ihin. T?m?n seurauksena valitus hyl?ttiin viestinn?n puutteen vuoksi, ja pelaajalla oli mahdollisuus avata se uudelleen tulevaisuudessa.
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