I won about 2500$ and i make about 5 withdraw of 500$ because they write that the the have a maximum amount for each withdray. I receive just 1 and they now Said I dont have have anymore withdray to receive. Sorry for my english its not my language. Thanks to take time for my situation.

Dear missmelane,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Are there any pending withdrawals in your account, or have the other four been processed?
• Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear missmelane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im so sorry I was on vacation . I can give you the information if is not too late. Yes I pass the kyc vérification. I already receive 500$ in the beginnin of my 2500$

Dear missmelane, is it correct that the four withdrawals are pending in your account?

Also, could you share the information from the casino stating that you have no further funds to receive?

Dear missmelane,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.