Hyv? Toni27,
Paljon kiitoksia valituksen l?hett?misest?. Voin vain kuvitella, kuinka turhauttavaa sinulla on t?ytynyt odottaa nostoa kolme kuukautta.
Ymm?rsink? oikein, ett? maksusi on edelleen k?sittelyss? tilill?si tai se on l?hetetty, mutta se ei ole koskaan saapunut sinulle? Voisitko yst?v?llisesti kertoa mink? maksutavan olet valinnut?
On melko tavallista, ett? kotiutusten k?sittely kest?? muutaman p?iv?n tai jopa viikon, mutta l?hes kolme kuukautta on poikkeuksellisen pitk? aika.
Toivon kuitenkin, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos etuk?teen vastauksestasi.
Parhain terveisin,
Petronela
Dear Toni27,
Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.
Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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