Hyv? Connie,
Paljon kiitoksia valituksesi l?hett?misest?. Ik?v? kuulla viiv?styneest? peruuttamisesta. Ymm?rr?nk? oikein, ett? nosto on edelleen tilill?si ilman k?sittely?? Onko sinulle kerrottu, miksi et voi nostaa voittojasi? Onko kyseess? sis?inen kasinoj?rjestelm?ongelma vai liittyyk? se vain tiliisi?
On tavallista, ett? nostoissa kest?? pari p?iv?? tai jopa viikkoja, ennen kuin ne k?sitell??n t?ysin, mutta yli kuukausi on ep?tavallisen pitk? aika.
Toivon kuitenkin, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos etuk?teen vastauksestasi.
Parhain terveisin,
Petronela
Dear Connie,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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