I have been trying since 11/08 to withdraw the money I won at Verde Casino, but all amounts over $500 BRL (my currency), they refuse. And now, after a week of trying to get the amount of $2,300 BRL - my currency which is called Real, they rejected the payment blaming system errors, and also claiming that I need to wait for another 10 days to receive it... This is outrageous... How can a Pix payment take from 7 to 10 days and they still refuse it? And foremost, it's a Pix payment... They are a scam, they don't pay us when the amount is over $500 BRL which in euros equates to not even €150.

Eu estou desde o dia 08/11 tentando sacar o valor q recebi no Verde Cassino, todos valores acima de r$ 500,00, em minha moeda, eles recusam .. e agora, após 1 semana tentando receber o valor de r$ 2.300,00 , em minha moeda q se chama Real, eles recusaram o pgto alegando falha no sistema, e ainda dizendo q eu preciso novamente aguardar até 10 dias para receber ... Isso é um absurdo ... Como um pgto via Pix.. pode levar de 7 a 10 dias e eles recusarem? E o principal, pgto via Pix... Eles s?o uma farsa, n?o pagam a gente qdo o valor é acima de r$ 500,00 , em minha moeda, o q em euros equivale a nem 150,00

Dear Daiarcanjo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Daiarcanjo

All withdrawal requests are scheduled to be paid according to T&Cs of the casino.

Previously you received at least 11 withdrawals, thus there is no need to worry.

Kind regards

I requested the withdrawal, on 11/08 on 11/10 the money left my casino account, and on 11/15 the transaction was rejected, due to a system error, if I sent the complaint, it is because I've already looked at the status at the casino... Other information.. other casinos pay with Max. 1 hour to request a withdrawal via pix

Eu solicitei o saque, no dia 08/11 no dia 10/11 o dinheiro saiu da minha conta do cassino, e na data de 15/11 foi rejeitada a transa??o, com motivo de erro do sistema, se mandei a reclama??o, é porque já olhei o status no cassino... Outra informa??o .. outros cassinos pagam com no Max. 1 hora a solicita??o de saque via pix

Dear Daiarcanjo,

Have you received your withdrawal from the casino yet?

Dear Daiarcanjo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.