Hyv? rtorres2103,
Paljon kiitoksia valituksen l?hett?misest?. Ik?v? kuulla ongelmastasi. Sallikaa minun esitt?? teille muutama kysymys, jotta ymm?rr?n koko tilanteen t?ysin.
- Voisitko kertoa kuinka kauan sitten rekister?it tilisi?
- Oletko aiemmin lunastanut ilmaisia bonuksia t?lt? kasinolta?
- Tied?tk?, onko joku v?litt?m?ss? l?heisyydess?si tai sosiaalisessa piiriss?si koskaan lunastanut ilmaista bonusta t?lt? tietylt? kasinolta ennen? Kysyn, koska on ollut tapauksia, joissa l?hell? olevat henkil?t tai joilla on jaettu IP-osoite, on merkitty bonusten v??rink?yt?st? tai vilpillisest? toiminnasta, vaikka he eiv?t olisi suoraan olleet mukana. Siksi olisi hy?dyllist? sulkea pois mahdolliset ristiriidat tai komplikaatiot, jotka voivat synty? muiden l?hipiiriss?si olevien aiemmista bonuslunastuksista.
Jos sinulla on asiaan liittyvi? viestej?, l?het? se osoitteeseen [email protected] .
Toivon, ett? voimme auttaa sinua ratkaisemaan t?m?n ongelman mahdollisimman pian. Kiitos etuk?teen vastauksestasi.
Parhain terveisin,
Petronela
Dear rtorres2103,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account?
- Have you redeemed any free bonus from this casino in the past?
- Do you happen to know if anyone within your immediate vicinity or social circle has ever redeemed a free bonus from this particular casino before? I am asking because there have been instances where individuals within close proximity or with shared IP addresses have been flagged for bonus abuse or fraudulent activity, even if they were not directly involved. Therefore, it would be helpful to rule out any potential conflicts or complications that could arise from previous bonus redemptions by others in your vicinity.
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Automaattinen k??nn?s: