The player from Germany had expressed frustration at the constant delay in her withdrawal process. She had made the withdrawal on October 16th, and it had been processed on October 19th, but she had not received any money. The player had reported that the money was initially returned to her casino account, but after she cashed out again, it had arrived in her bank account within 15 minutes. The issue had been resolved successfully and we had marked the complaint as 'resolved' in our system.
Saksalainen pelaaja oli ilmaissut pettymyksens? h?nen vet?ytymisprosessinsa jatkuvasta viiv?stymisest?. H?n oli tehnyt noston 16. lokakuuta ja se oli k?sitelty 19. lokakuuta, mutta h?n ei ollut saanut rahaa. Pelaaja oli ilmoittanut, ett? rahat palautettiin alun perin h?nen kasinotililleen, mutta kun h?n nosti takaisin, ne olivat saapuneet h?nen pankkitililleen 15 minuutissa. Ongelma oli ratkaistu onnistuneesti ja olimme merkinneet valituksen j?rjestelm?ss?mme ratkaistuksi.
Automaattinen k??nn?s: