Always being told to wait !!!

Jedes Mal hei?t es warten !!!

Dear javcikolu,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? Has your withdrawal request been pending for too long?

I will be waiting for your reply patiently.

Best regards,

Kristina

I made the withdrawal on October 16th. It was only processed and transferred on October 19th. To date I have not received any money. In the chat it's always a matter of waiting, waiting...

Ich habe am 16.10 die Auszahlung gemacht. Am 19.10 ist erst bearbeitet und überwiesen. Bis heute ist bei mir kein Geld eingegangen. Im Chat hei?t jedesmal warten , warten …

Thank you for your reply, javcikolu. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Two weeks ??? The money was transferred on October 19th. No bank processes transfers for two weeks

Zwei Wochen ??? Das Geld ist am 19.10 überwiesen worden. Kein Bank bearbeitet überweisungen zwei Wochen

2 days to process. For me it took 3. It's been 10 days since the payout... when I play I have to deposit the money immediately and not just afterwards, right??? Why do you have to wait so long for winnings???

2 tage zum Bearbeitung. Bei mir haben die 3 gedauert. Es sind 10 Tage seit der Auszahlung vergangen… wenn ich spiele muss ich auch das Geld sofort einzahlen und nicht erst danach , oder ??? Wieso muss man auf Gewinne so lange warten???

????

Now the money has suddenly appeared on the casino's site again. Rejected with status ???? that's a joke

Jetzt ist auf einmal das Geld wieder auf Casinos Seite aufgetaucht. Mit Status abgelehnt ???? das ist doch ein Witz

I paid the money back. This time it would be in my account in 15 minutes

Das Geld habe ich wieder ausgezahlt. Diesmal in 15 Minuten w?r’s auf meinem Konto

Could you please clarify what account you meant? Have you received your winnings or ware the winning returned to your casino account again?

First the money has been credited back to the casino account. I cashed out again. The money arrived in my bank account within 15 minutes.

Erst ist das Geld auf Casino Konto wieder zurück gut geschrieben worden. Ich habe erneut ausgezahlt. Das Geld ist innerhalb 15 Minuten auf meinem Bankkonto angekommen.

Dear javcikolu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

www.kpvfaw.com