You are stating that I have to wait and it's the bank's fault. On the website it says up to 5 days. I haven't received any information.

Sie schreiben, dass ich warten muss und dass die Bank schuld sei. Auf der Website steht bis zu 5 Tage. Ich habe keine Informationen erhalten

Dear Mariolas2, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear player

According to our records, the player with e-mail  mario****[email protected] is blocked.

Can you kindly confirm your account ID in order to investigate?

Regards

Mario****[email protected] This account has been deleted, I wrote that myself. I have another account. Mario****[email protected] this is my account. But I've already paid off before and after but now this casino doesn't want to pay, I don't know why. And I always hear I have to wait but how long

Mario****[email protected] dise konto ist l?schen, ich das selbst geschrieben.. Ich habe eine andere Konto. Mario****[email protected] das ist meine Konto. Doch ich schon Vorher und nachher auschalung aber jetzt dise casino wollen nicht bezahlen, ich wei? nicht warum. Und ich h?re immer muss warten aber wie lange

Dear Mariolas2

Please kindly provide the disputed transaction ID.

Thank you!

Dear Mariolas2,

Could you please provide the transaction ID as requested by the casino? Thank you.

Dear Mariolas2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.