The player from Germany had reported a delay in her withdrawal process that had extended for two weeks, contradicting the casino's stated processing time of 5 days. The casino had attributed the delay to her bank. The player, who had previously made successful withdrawals, had her account blocked and was asked to provide a disputed transaction ID for further investigation. Despite our attempts to facilitate communication between the player and the casino, the player failed to respond, which led us to reject the complaint due to lack of information.
Igra?ica iz Nema?ke je prijavila ka?njenje u njenom procesu povla?enja koji se produ?io za dve nedelje, ?to je u suprotnosti sa navedenim vremenom obrade kazina od 5 dana. Kazino je ka?njenje pripisao njenoj banci. Igra?ici, koja je prethodno izvr?ila uspe?na povla?enja, blokiran je nalog i zatra?eno je da dostavi sporni ID transakcije radi dalje istrage. Uprkos na?im poku?ajima da olak?amo komunikaciju izme?u igra?a i kazina, igra? nije odgovorio, zbog ?ega smo odbili ?albu zbog nedostatka informacija.
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