I just want to let you know that I am agree to your terms and condition of the promotion bonus offer with the maximum allowed limit bet promotion bonus offer. Honest with you that I am not aware of the promotion bonus offer but is not making any sense to me if you cannot protect your customer user/player avoiding forfeit the our winning money we cannot trust playing into your site? we are not safe spending losing our money into your business compliance market about your promotion bonus according detail bet limited restriction must do apply into the bet program setting system gaming apply bet allowed limited only the bet into your system program bet s how much amount do the setting the must apply into your system program setting bet allowed that is according to your promotion bonus offer with restriction bet amount allowed the players they can bet The owner or management responsible or who responsibility controller department program data setting the gaming and setting bet control the nature of platform program data controller system setting gaming bet system who responsible to control the bet setting to stop or avoiding the players to over betting with your promotion bonus offer with they have only maximum bet limit restricted, according to your promotion bonus offer detail offer with the restricted maximum bet for example $5 the bet limited according to the restriction bet limited amount bet aloud to that promotion offer,? management department controlling setting gaming bet system you are must do apply into your program controlling bet of your promotion bonus your setting amount limit bet for example maximum bet limit only $5 dollar bet limit amount set the amount into your gaming bet program system control your promotion bonus offer limit bet allowed control your program system put into of the bet limited bet amount limit bet and protect players stop if they think think want to change they bet is that making any sense to you about what is my point what is the wrong doing in your side and is not pair on me losing my winning money $5,000 dollars of the promotion bonus offer Must ensure your user/players you must safe protect them to forfeit the customers user/players losing our winning withdraw money that is pair to me both each we are must protected. just think about it if how many player taking losing the winning money only me already $5,000 dollar imagine how many player losing they winning money thousand millions taking to us because of the wrong doing and not pair that you are not see ignored my point of view about your gaming bet program must apply the setting the bet limit amount allowed according to your promotion bonus offer  bet restriction limit bet amount.  do not blame or taking out to the us user/players customer if the player think to change their bet that is your fault doing not been pair that you know that to yourself that is on going keep happening the player change the bet with out read your terms and condition other peoples do not read the terms and condition multicultural player around the world they are not all educated must protect us must stop this to keep happening losing our winning money . if you are good have a good spirit as a human being must return our winning money to my bank account i think is not pair to me about your promotion bonus offer limit bet condition according to that bonus offer yous must set apply into your program bet controller bet system.    

Dear Joed,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and this is what I found https://www.wagerbeat237.com/en/terms-and-conditions:

? Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 8 NZD, 80 SEK, 80 NOK (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice. VIP players are allowed to place single bets lower than 30% of the total value of the Active Bonus credited and should not exceed 15 EUR, 15 USD, 15 AUD, 15 CAD, 15 NZD, 150 SEK, 150 NOK (as applicable). Please note that your VIP level is defined by the casino's own discretion."

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. I understand that it would be easier for the players if the maximum bets were controlled and enforced by the casino during the bonus play, but, unfortunately, that is not a common practice yet. It is not unusual for casinos, to put restrictions on the bonus play (restricted games, game providers, maximum bet etc.)

Are you aware of placing single bet higher than the maximum allowed? Could you please advise how much was your deposit? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Joed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Petronela,

I made $30 deposit at the time. I am not aware of the maximum allowed bet for my account is $8, I was thinking at least $10 is the maximum since I claimed a bonus.

I'd like to highlight the last part of their bonus t&c's started below "Please note that your VIP level is defined by the casino's own discretion."

I couldn't find anywhere in my account my VIP status. There's no information I can find whether I am a VIP or not.

Regards

Joed ***

Dear Joed,

There’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were forbidden, even if you honestly did not realize you were breaking the rules. I fully understand that not many players read terms and conditions, unfortunately, it’s a must especially, if redeeming any promotional offer. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

Could you please advise if you have tried contacting the casino regarding your VIP status? Have you deposited any funds into your account previously or this were your first deposit? Thank you.

Dear Joed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

After a closer examination, we ended up rejecting this complaint as unjustified. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.