The player from Japan had deposited money under the condition of receiving a 200% bonus up to 500 euros, but shortly after, he received a different offer. Additionally, he encountered delays in the distribution of funds after his withdrawal, despite being promised immediate processing. The casino later acknowledged the oversight regarding the bonus and confirmed that it had been applied to his last deposit. The issue was resolved, and the player was able to complete his withdrawal successfully. The complaint was marked as 'resolved' by the Complaints Team.
Japanilainen pelaaja oli tallettanut rahaa ehdolla 200 % bonuksesta jopa 500 euroon asti, mutta pian sen j?lkeen h?n sai erilaisen tarjouksen. Lis?ksi h?n kohtasi viiv?styksi? varojen maksamisessa noston j?lkeen, vaikka h?nelle oli luvattu v?lit?n k?sittely. Kasino my?nsi my?hemmin bonukseen liittyv?n erehdyksen ja vahvisti, ett? se oli k?ytetty h?nen viimeisimp??n talletukseensa. Ongelma ratkaistiin, ja pelaaja pystyi suorittamaan nostonsa onnistuneesti. Valitustiimi merkitsi valituksen "ratkaistuksi".
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