The player from Japan had deposited money under the condition of receiving a 200% bonus up to 500 euros, but shortly after, he received a different offer. Additionally, he encountered delays in the distribution of funds after his withdrawal, despite being promised immediate processing. The casino later acknowledged the oversight regarding the bonus and confirmed that it had been applied to his last deposit. The issue was resolved, and the player was able to complete his withdrawal successfully. The complaint was marked as 'resolved' by the Complaints Team.
Igra? iz Japana je uplatio novac pod uslovom da dobije bonus od 200% do 500 evra, ali je ubrzo nakon toga dobio druga?iju ponudu. Pored toga, nai?ao je na ka?njenja u raspodeli sredstava nakon povla?enja, uprkos tome ?to mu je obe?ana trenutna obrada. Kazino je kasnije priznao propust u vezi sa bonusom i potvrdio da je on primenjen na njegov poslednji depozit. Problem je re?en i igra? je uspeo da uspe?no zavr?i povla?enje. Tim za ?albe je ozna?io ?albu kao ?re?enu“.
Automatski prevedeno:
