The player from Japan had deposited money under the condition of receiving a 200% bonus up to 500 euros, but shortly after, he received a different offer. Additionally, he encountered delays in the distribution of funds after his withdrawal, despite being promised immediate processing. The casino later acknowledged the oversight regarding the bonus and confirmed that it had been applied to his last deposit. The issue was resolved, and the player was able to complete his withdrawal successfully. The complaint was marked as 'resolved' by the Complaints Team.
Spelaren fr?n Japan hade satt in pengar under villkoret att f? en bonus p? 200 % upp till 500 euro, men kort d?refter fick han ett annat erbjudande. Dessutom upplevde han f?rseningar i utbetalningen av pengarna efter sitt uttag, trots att han hade utlovat omedelbar behandling. Kasinot erk?nde senare misstaget g?llande bonusen och bekr?ftade att den hade till?mpats p? hans senaste ins?ttning. Problemet l?stes och spelaren kunde slutf?ra sitt uttag. Klagom?let markerades som "l?st" av klagom?lsteamet.
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