Hyv? rstep0422,
Kiitos s?hk?postistasi. Valitettavasti olemme tilanteessa, jossa emme voi edet? t?m?n valituksen kanssa. Yleens? yritt?isimme ottaa yhteytt? kasinoon ja pyyt?? heid?n selityst??n. T?ss? tapauksessa kuitenkin yli 30 tapausta on suljettu "Ei reaktiota" -periaatteen vuoksi, mik? osoittaa selv?sti, ett? kasino ei ole kiinnostunut yhteisty?st? kanssamme.
Valitettavasti joudumme sulkemaan valituksesi "ratkaisemattomana". T?m? vaikuttaa kasinon kokonaisarvosanaan. Ymm?rr?n, ett? t?m? ei ole tyydytt?v? ratkaisu ongelmaasi, mutta ratkaisemattomien valitusten aiheuttama arvosanan lasku voi muuttaa kasinon l?hestymistapaa.
Valitettavasti meill? ei ole muuta vaihtoehtoa, koska WinnerCasinon yleinen k?yt?nt? n?ytt?? olevan j?tt?? meid?t t?ysin huomiotta yritt?ess??n sovitella kaikenlaisia ??ongelmia. Tarkista kaikki ep?onnistuneet neuvotteluyrityksemme.
Olemme l?hett?neet lukuisia s?hk?posteja ja yritt?neet kommunikoida live-chatin edustajien sek? kumppanuustiimin j?senten kanssa. Valitettavasti kaikki yritykset ratkaista mink??nlaisia ??ongelmia ovat ep?onnistuneet valitusten m??r?n kasvaessa. Suosittelemme ehdottomasti pysym??n poissa WinnerCasinosta.
Koska t?m? kasino toimii ilman virallista lisenssi?, en voi suositella jatkotoimia. Toivon, ett? voisin olla avuksi.
Kasino voi k?sitell? t?m?n valituksen uudelleen milloin tahansa.
Dear rstep0422,
Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation; however, this one has 30+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of WinnerCasino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from WinnerCasino.
Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.
The casino can reopen this complaint anytime.
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