Hello, yes, well maybe it was, but I didn't see that it was going to work and I wasn't about to waste my time on something that I already saw that they weren't going to pay me and if the only way was here for them to help me and I had no way to file the complaint, as you will see in my previous comments, the times I told them that it wasn't possible for me and that if you didn't have another way for me to send them all the evidence and you never gave me another solution, so tell me what else can I do?

Hello,

You should be able to submit the complaint on our website anytime you like by using the link. ??

Are you having any trouble accessing the complaint submission form or getting an captcha error upon submitting one? If so, we have an alternative way to help you submit the complaint. I just didn't spot that you had mentioned you could not submit one; I'm sorry for that.

If you notice any issue or error, please respond to this post. We're currently dealing with the aforementioned captcha issues, but it is sort of a random issue. So, we need your help with defining the technical problem too. ??

Awe free spins R100 you will find that

Hello, can you specify that, please? Seeking free spins from Ybets, perhaps?

Remember R3.697.00

No bell's ringing, I'm afraid. What does this mean, please? Don't be afraid to put more sentences together. ??

Otherwise, this is going to be a rather short conversation, I guess.

Do you perhaps need some help?

Car key

Hm. No explanation whatsoever, I believe. ???♀?

I'm a huge fan of Ybets. I mean, it's free to play, so what's not to love? The game selection is decent, even though I wish they had more progressive jackpots.

Do you use some no deposit bonuses, you mean, perhaps?

Hello, I would Like to start by Thanking Casino Guru for all their hard dedicated work in helping people in need.

My name is Jordan, I have been dealing with a withdraw issue with Ybets.com It has been 6 weeks.

My Ticket ID : 9RWP3X

The reasoning behind me not being able to withdraw my funds is because they have to review for fair play. The games I was playing was slots and roulette. I have seen some other complaints regarding Ybets, so hopefully I can be a success story. I do not plan on playing until I find out what is going on, I was quoted 2 weeks for the "review" so I believe it is a good time to look into this.

I will be happy to provide screen shots of my account balance ($1,125.00 USD) previous consistent messages under the chat support, as well as emails. I also have screen shots of my wins.

Thank you very much for listening, hope to talk soon.

Jordan

Hello, Jordan!

My name is Radka and I'm glad to see you found your way around the forum.

Based on the description and the ticket ID provided, I guess the casino should be working on that. However, you would now like to complain here at Casino Guru too, is that so?

If that's the case, kindly submit the complaint request. I believe this guide ?? helps understand the process, but don't hesitate to ask your questions anytime you like.

if you are ready, the complaint request is available here ??

Perhaps you would like to know that the latest user reviews say "14 days or more wihdraw time," or "They haven't wanted to pay out any money for two months." so I guess the casino has not very much improved... ??

Often the games break and you have to reload...strangely enough the casino cashier knows the result before the game round is over!!! can i get answer !!! in sugar rush the gmae borck very time on put auto spin hight speed

Scamer

Hmm, have you tried asking the casino how it is possible that you see it before the wheel runs out? This is something I would also be interested in and how the casino would react to it. 

As for the problem with the games, is this happening with any particular provider or different games? 

It’s frustrating that the games crash so often and have to be reloaded. Strangely, the casino cashier already knows the result before the round even finishes. This has become extremely frustrating!

I have a strong feeling that I’m being scammed — especially when the game crashes and the outcome is recorded before I can even see it. This feeling is even stronger because the issue keeps happening repeatedly without any clear explanation.

This is completely unacceptable, and this will be the last time I use this website unless the issue is  ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

:

The same problem happens whether I use a computer or a phone, so the device doesn’t make a difference to me.

If your question is how the casino knows the result when I press the Spin button before the round finishes, honestly I don’t have a clear answer. This is what makes me suspect that something is wrong or even fraudulent.

If I get any official response from the casino, I will let you know.

The result appears before the game icons are even arranged — I mean, the winning number is known before the images show up, and because of that, the game crashes!

This situation has become very frustrating and stressful. I feel like they are cheating.

Starting today, I will never use this site again. This was the last transaction I made there.

I guess it's a logical solution to the whole situation. I thought it might be some technical problem that the casino fixed but apparently it's not. I was wondering if it could also be the internet connection or something like that, but I'm not sure. It would probably be good if there was someone who has the same problem as you, that it happens to more players. If they don't have anything to say about it, and therefore we can't say for sure what's going on, there's probably not much we can do about it. 

Anyway, as you say, you have the power to do at least what you can control, and that is not to deposit any more.

First of all, this is not my first withdrawal — I’ve been using the platform for over two months, and previous withdrawals were processed in under 10 minutes.

I had previously emailed customer support asking them to stop interrupting games mid-play, as it was becoming clear that it was a form of cheating. I never received a response, but to their credit, they did stop doing it.

To make sure they had really changed, I made a new deposit — everything seemed fine, and I actually won.

However, when I requested a withdrawal, that’s when the scamming behavior started. They held the funds under the excuse of "processing," and it’s been over 48 hours with no update. The amount is 3 LTC.

In my opinion, they used to cut the game server if the spin was about to result in a big win. After I called them out via email, they stopped that tactic — but now they’ve reverted to an older scam.

They delay the withdrawal process for days, hoping the user will cancel it out of frustration and lose the funds. Then they can simply say, "We were going to process the withdrawal, but you didn’t wait."

To me, this casino is now officially part of the scammer list.

In that case, wait, don't gamble with the money, and if you don't get it, file a complaint. For me, when players can't even last a couple of days, it's probably a sign that all is not well and they shouldn't gamble. 

Of course, it is possible that the casino will prolong it but they should always have a logical explanation. If this is not the case and the players or you lodge a complaint, we will contact them.