I was using the site as usual.

Suddenly when I logged in it didn't allow me.

I emailed support they said thr account is closed due to violation of TC.

They didn't mention which part of the TC was violated. They said they will send the deposit amount back to me but after that no response.

Dear Maru,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated any winnings, or your account got blocked right after placing a deposit? Have you completed the account verification successfully in the past? Could you please advise how long ago you have registered your account and how many days ago you’ve been promised a refund?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Yes deposits around 44k rest are winnings.

No account verification done yet. Account was opened 2months back.

I didn't recive any email after they closed the account without intimation. I contacted support over email they said the account is closed and no further information regarding this will be given . So I asked them to refund the deposits made they asked for my bank details. I gave them the bank details 4days back after that no response.

Thank you very much, Maru, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Maru!

From now on I will take care of your complaint. I would like to invite 10cric Casino into this discussion to help us resolve this case.

I would like to ask 10Cric Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we were informed that 10Cric Casino will not participate in the resolution of the complaints submitted on www.kpvfaw.com and did not respond to this particular case, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.