I have a problem with the betting company it doesn't pay my money I make deposits I play and in my withdrawals it cancels the payment provider. It's a fake casino I can't withdraw

Dear Tolisr21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have made a successful withdrawal but with problems in the past I have passed the identification process successfully

Thank you for your reply, Tolisr21. When did you make the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past?

Dear Tolisr21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.