Po?tovani predstavnici Alpha Affiliates,
?eleo bih da se pozabavim odre?enim pitanjima, da vi kao predstavnici kazina ovde jednostavno pru?ate informacije koje su obmanjuju?e i ?tetne po va? kredibilitet.
Nakon detaljnog pregleda njegovog naloga, otkrili smo da igra? nije ispunio neophodne uslove za opkladu za svoj depozit od 54,29 evra u USDT. Pored toga, Sami nije izvr?io potrebnu KIC (Knov Iour Customer) proveru, uprkos na?im zahtevima za neophodnu dokumentaciju. U skladu sa na?im uslovima i odredbama, ovi koraci su neophodni za obradu bilo kakvih zahteva za povla?enje.
Da razjasnimo, evo kompletne istorije kla?enja, koja je 100% ta?na:
- Po?eo sam sa opkladom od 15 evra, ?to je bio gubitak.
- Onda sam stavio €15 + €15 (udvostru?enje) opklade, ?to je rezultiralo pobedom od €60.
- Slede?e, opklada od 20 evra je rezultirala sa 40 evra.
- Kona?no, opklada od 40 evra je rezultirala sa 80 evra.
Sve ove opklade su stavljene na Evolution Live Blackjack za ruskim stolom.
Ukupno sam zalo?io €105, ?to predstavlja 1.934 puta moj po?etni depozit.
Prema va?im uslovima i odredbama, ne postoji klauzula koja poni?tava moje povla?enje ako je opklada manja od trostrukog depozita. Konkretno, u odeljku PODIZANjA SA RA?UNA, ta?ka 15, stoji da ako kockar zatra?i povla?enje i da je zbir opklada napravljenih od poslednjeg depozita manji od tri puta ve?e od tog depozita, kazino zadr?ava pravo da naplati kockar tro?kovi obrade transakcija, uklju?uju?i depozite i isplate.
?tavi?e, mo?ete li da pru?ite dokaz kada i kako ste tra?ili od mene da zavr?im KIC proveru? Vi tvrdite ?uprkos na?im zahtevima", a ja sam bio taj koji je izrazio spremnost da dostavi svu potrebnu dokumentaciju, a moj zahtev po mejlu je ignorisan. Va?e izjave su la?ne, a va?e pona?anje je bilo neobja?njivo grubo.
?to se ti?e va?e izjave da u potpunosti podr?avate odgovorno kockanje, moram da se ne sla?em. Priznao sam svoj poreme?aj kockanja jo? u decembru 2022. jednom od va?ih povezanih projekata (Golden Star Casino), koji nadgledate preko menad?erskog tima Alpha Affiliates. Samoisklju?io sam se koriste?i iste akreditive koje sam koristio za 1Red i Golden Star Casino. Pored toga, ?ak sam se i sam isklju?io marta 2024. iz drugog va?eg projekta, Bets.io, koji deli isti korporativni Bets Entertainment NV i pridru?eni tim.
Mogu da pru?im dokaz da sam vas obavestio o svom poreme?aju kockanja, koji ste zanemarili, dozvoljavaju?i mi da kreiram naloge u vi?e projekata pod istim akreditivima. Da sam izgubio depozit, ne biste mi vratili ni peni. Sada opravdavate svoje postupke tvrdnjom o pravi?nosti u ovim okolnostima, ?to je daleko od istine.
Izgubio sam pribli?no $1385 USD u KSRP-u na bets.io, uprkos va?oj svesti o mom poreme?aju kockanja. Kada sam zatra?io povra?aj novca putem e-po?te, odbacili ste moj slu?aj. Sada kada sam osvojio sme?an iznos na 1red i samoisklju?en, nalazite nebitne razloge da refundirate samo moj depozit. Ovo je sme?no i protivre?i va?oj posve?enosti odgovornom kockanju. U po?tenom i bezbednom okru?enju, nisam trebao da budem u mogu?nosti da kreiram dalje naloge pod istim akreditivima koji su direktno ili indirektno povezani sa va?im projektima.
Dakle, mo?ete li prestati da se pravite budalu ovde i pru?ite konkretne i razumne informacije umesto pona?anja bekstva koje jednostavno umanjuje va? kredibilitet!!
Dragi Mihal,
ako vam treba bilo kakav dokaz koji opravdava moj stav, vi?e sam nego spreman da vam ga dostavim putem e-po?te.
I mo?ete li molim vas da zamaglite moje pravo ime i adresu e-po?te i e-mail koji su mi poslali na postu kazina? ?ini se da i oni nisu uskla?eni sa GDPR propisima, ?to je nekako ?udno.
Srda?an pozdrav,
rad234
Dear Alpha Affiliates representatives,
I would like to address certain issues, that you as the casino representatives here, simply providing information that is misleading and damaging to your credibility.
After a thorough review of his account, we found that the player did not meet the necessary wagering requirements for his deposit of €54.29 in USDT. Additionally, Sami did not complete the required KYC (Know Your Customer) check, despite our requests for the necessary documentation. As per our terms and conditions, these steps are essential for processing any withdrawal requests.
To clarify, here is the complete wagering history, which is 100% accurate:
- I started with a €15 bet, which was a loss.
- Then I placed a €15 + €15 (double down) bet, resulting in a win of €60.
- Next, a €20 bet resulted in €40.
- Finally, a €40 bet resulted in €80.
All these bets were placed on Evolution Live Blackjack at a Russian table.
In total, I wagered €105, which represents 1,934 times my initial deposit.
According to your terms and conditions, there is no clause that voids my withdrawal if the wagering is less than three times the deposit. Specifically, section WITHDRAWALS FROM THE ACCOUNT, point 15, states that if a gambler requests a withdrawal and the sum of bets made since the last deposit is less than three times the size of that deposit, the casino reserves the right to charge the gambler the costs of transaction processing, including deposits and withdrawals.
Moreover, can you provide proof of when and how you requested me to complete the KYC check? You claim "despite our requests," yet I was the one who expressed my readiness to provide any necessary documentation, and my request per email was ignored. Your statements are false, and your behavior has been inexplicably rude.
Regarding your statement that you fully support responsible gambling, I must disagree. I acknowledged my gambling disorder back in December 2022 to one of your affiliated projects (Golden Star Casino), which you supervise through the management team of Alpha Affiliates. I self-excluded myself using the same credentials I used for 1Red and Golden Star Casino. Additionally, and even I self-excluded on March 2024 from another project belonging to you, Bets.io, sharing the same corporate Bets Entertainment N.V. and affiliate team.
I can provide evidence that I informed you about my gambling disorder, which you neglected, allowing me to create accounts across multiple projects under the same credentials. Had I lost my deposit, you would not have refunded me a penny. Now, you are justifying your actions by claiming fairness in these circumstances, which is far from true.
I have lost approximately $1385 USD in XRP on bets.io, despite your awareness of my gambling disorder. When I requested a refund via email, you dismissed my case. Now that I have won a derisory amount on 1red and self-excluded, you are finding irrelevant reasons to refund only my deposit. This is ridiculous and contradicts your commitment to responsible gambling. In a fair and safe environment, I should not have been able to create further accounts under the same credentials linked to your projects directly or indirectly.
So can you just stop playing the fool here and provide concrete and reasonable information instead of escapism behavior that's simply decreasing your credibility !!
Dear Michal,
if you need any proof that justifies my position, I'm more than ready to provide it to you through email.
And could you please blur my real name and the email address and the email they sent me on the casino's post ? It appears that they don't align with GDPR regulations too which is strange somehow.
Best regards,
rad234
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