Dragi kazino guru,
Hvala vam ?to ste nas obavestili o ovoj ?albi.
?eleli bismo detaljnije da razjasnimo ovaj slu?aj: igra? nije zatvoren zbog zavisnosti od kockanja, ve? je samo uzeo period hla?enja od 6 meseci. Razlog za zatvaranje je bio taj ?to je izgubio celokupno stanje na ra?unu zbog ka?njenja u isplati.
Tako?e bih ?eleo da pojasnim da su isplate izvr?ene u skladu sa raspolo?ivim ograni?enjima na sajtu, a sve isplate su poslate igra?u za manje od 24 sata od trenutka zahteva.
Stoga, nakon ?to je igra? podneo zahtev za ponovno otvaranje naloga, uspe?no smo ga obradili i nalog je ponovo otvoren u skladu sa na?im pravilima. Nakon toga, igra? je prijavio problem sa zavisno??u i njegov nalog je odmah nakon toga zatvoren.
Tako?e je vredno napomenuti da je u vreme prvog zatvaranja igra? povukao mnogo vi?e sredstava nego ?to je uplatio.
Ukoliko imate dodatnih pitanja, rado ?emo vam odgovoriti.
Srda?an pozdrav,
1Red Casino Team
Dear CasinoGuru,
Thank you for letting us know about this complaint.
We would like to clarify this case in more detail: the player was not closed due to gambling addiction, he just took a cooling off period for 6 months. The reason for the closure was that he lost his entire balance due to a delay in withdrawal.
I would also like to clarify that the withdrawals were made in accordance with the available limits on the site, and all payments were sent to the player in less than 24 hours from the moment of the request.
Therefore, after the player submitted a request to reopen his account, we successfully processed it and the account was reopened in accordance with our rules. After that, the player reported a problem with addiction and his account was closed immediately afterwards.
It's also worth noting that at the time of the first closure, the player had withdrawn much more funds than he had deposited.
If you have any additional questions, we will be happy to answer them.
Best regards,
1Red Casino Team
Automatski prevedeno:
