Hi, I played in this casino that you consider good but there is not much good, it is the same as many others that you consider not good and in which I have never had problems. Therefore I urge you to be a little more cautious when giving grades or the like. This casino did not pay me a win of 41 euros. It happened that while I was playing their live roulette "portomaso" I bet several numbers including the one I got but the system did not pay me the win of 41 euros and did not returned the bet. I pointed out to them what had happened by giving the screenshot and everything I could give: now, provider, game. In short, everything. after an interminable time they replied that everything was fine for them and there had been no problems. Too convenient to sort things out like this. For a similar amount (EVEN IF YOU DON'T KNOW) I would never have asked for such a thing, I lose a lot of money in a year so I would never have done it. Not to mention the fact that on this site you can pay with visa and mastercard and they tell you that there are no problems with withdrawing in the same way, but when you try to withdraw a thousand problems arise, they tell you that you have to open unknown electronic wallets or similar . I invite you to post this complaint of mine hoping that it will be useful to others, because these casinos that do what they want must stop and above all as I have already said you should be more careful before evaluating them. Thank you

Salve, ho giocato in questo casino che voi reputate buono ma di buono non c'è molto, è uguale a tanti altri che voi reputate non buoni e nei quali io non ho mai avuto problemi. Pertanto vi invito a essere un po' piu' cauti quando date voti o cose simili. Questo casino non mi ha pagato una vincita di 41 euro .E'successo che mentre giocavo alla loro roulette live "portomaso" ho puntato diversi numeri tra cui quello sortito ma il sistema non mi ha pagato la vincita appunto di 41 euro e non mi ha restituito la puntata. Ho fatto presente loro quello che era successo dando lo screenshot e tutto quello che potevo dare :ora , provider , gioco. Insomma tutto . dopo un interminabile tempo mi hanno risposto che per loro andava tutto bene e non c'erano stati problemi. Troppo comodo risolvere così le cose. Per una cifra simile (ANCHE SE NON CI SI CONOSCE) non avrei mai chiesto una cosa simile , perdo parecchi soldi in un anno pertanto non lo avrei mai fatto. Per non parlare del fatto che in questo sito puoi versare con carta visa e mastercard e ti dicono che non ci sono problemi a prelevare allo stesso modo, ma quando provi a prelevare nascono mille problemi , ti dicono che devi aprire portafogli elettronici sconosciuti o cose simili. Vi invito a postare questo mio reclamo sperando che possa servire ad altri , perchè questi casino che fanno quello che vogliono devono smetterla e soprattutto come ho gia' detto dovreste stare piu' attenti prima di valutarli. Grazie

Dear Vincenzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please provide more information regarding the live roulette session so I can understand the whole situation completely? Please forward any supporting evidence, such as screenshots or videos, to [email protected]?

Furthermore, please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you

Grazie

Dear Vincenzo,

How would you like to proceed with this case? Have you been able to withdraw your winnings? 

It will be difficult if not impossible, they should admit that they did not check anything, or that they were wrong. I wish it were possible to proceed as I think, but it cannot be said. These people will continue to do what they want, and you too can do little. At least post my complaint on your page where you say this is a flawless casino. When it comes to these sites and the games they offer sometimes almost obvious stench of scam, one should be very careful to praise their merits.

Sara' difficile riscuote se non impossibile , dovrebbero ammettere che non hanno controllato nulla, o che si sono sbagliati. Vorrei se fosse possibile procedere come penso , ma non si puo' dire. Queste persone continueranno a fare quello che vogliono, e anche voi poco potete fare. Almeno postate il mio reclamo nella vostra pagina dove dite che questo è un casino' impeccabile. Quando si parla di questi siti e dei giochi che offrono a volte quasi evidenti puzzare di truffa, bisognerebbe essere molto cauti a osannare i loro meriti.

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you to get your live roulette winnings, but it’s impossible for us at this time.

Are there any funds being held by the casino? 

Hi, I already told you that it is impossible in my opinion to get anything from these people. I only ask you if it is possible for you to post my comment on your site, and be a little more careful and not too hasty to make judgments on these sites full of scammers. For the rest, forget it, you can't do it with these, they are not honest and that's enough. Thank you

Salve, vi ho gia' detto che è impossibile secondo me ottenere qualcosa da queste persone. Vi chiedo solo se è possibile per voi postare nel vostro sito il mio commento, e stare un po' piu' attenti e non troppo frettolosi a dare giudizi su questi siti pieni soprattutto di truffatori. Per il resto lasciate perdere , non ce la potete fare con questi , non sono onesti e questo basta. Grazie

Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request and lack of evidence. I’m sorry we were not able to help with this case, however, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.