Hvala vam na poruci i ?to ste odvojili vreme da pregledate moj slu?aj.
?eleo bih da razjasnim situaciju u vezi sa kori??enjem iste kriptovalutne adrese za finansiranje dva naloga. Tokom mog mandata kao agenta za 1win, jedan od igra?a koga sam preporu?io zatra?io je pomo? oko depozita. U to vreme, menad?er Win Cash-a je bio oflajn, i da bih pomogao igra?u da nastavi da u?iva u platformi, koristio sam svoj kripto nov?anik da finansiram njegov nalog.
Nakon ovog incidenta, odmah sam obavestio menad?era za gotovinu o transakciji. Ona je priznala da je ova radnja bila protiv uslova i odredbi kompanije. Me?utim, tako?e je prepoznala moju aktivnu ulogu agenta i moj nedostatak upoznatosti sa ovom konkretnom politikom. Uverila me je da ?e obavestiti tim za obezbe?enje i da, u ovoj prilici, to ne?e predstavljati problem. Savetovala mi je da u budu?nosti ne delim svoj nov?anik sa drugima.
Da bih osigurao jasno?u, pitao sam je da li ?e ovaj incident uticati na moju mogu?nost da upla?ujem sredstva na svoj ra?un ili da nastavim svoje aktivnosti kao agent. Potvrdila je da mi je opro?teno zbog ovog prvog propusta i da mogu da nastavim sa uplatama i obavljanjem svojih agentskih obaveza.
Na osnovu ovih smernica, nastavio sam da upla?ujem sredstva i ispunjavam svoje du?nosti kao agent. Me?utim, kada sam poku?ao da podignem svoja sredstva, moj ra?un je neo?ekivano zatvoren.
Razumem va?nost po?tovanja uslova kori??enja platforme. Moje akcije su preduzete u dobroj veri, na osnovu uveravanja koje je pru?io Menad?er gotovine. Nisam imao nameru da kr?im bilo koja pravila ili da steknem nepravednu prednost.
Ljubazno molim da se moj slu?aj ponovo razmotri, uzimaju?i u obzir kontekst i dostavljene informacije. Spreman sam da u potpunosti sara?ujem i pru?im sve dodatne detalje ili potrebnu dokumentaciju.
Hvala vam na razumevanju i pomo?i.
Thank you for your message and for taking the time to review my case.
I would like to clarify the situation regarding the use of the same cryptocurrency address for funding two accounts. During my tenure as an agent for 1win, one of my referred players requested assistance with a deposit. At that time, the Win Cash manager was offline, and to help the player continue enjoying the platform, I used my own crypto wallet to fund their account.
After this incident, I promptly informed the Cash Manager about the transaction. She acknowledged that this action was against the company's terms and conditions. However, she also recognized my active role as an agent and my lack of awareness regarding this specific policy. She assured me that she would inform the security team and that, on this occasion, it would not pose a problem. She advised me not to share my wallet with others in the future.
To ensure clarity, I asked her if this incident would affect my ability to deposit funds into my own account or continue my activities as an agent. She confirmed that I was forgiven for this first-time oversight and that I could proceed with deposits and my agent responsibilities.
Based on this guidance, I continued to deposit funds and fulfill my duties as an agent. However, when I attempted to withdraw my funds, my account was unexpectedly closed.
I understand the importance of adhering to the platform's terms and conditions. My actions were taken in good faith, based on the assurances provided by the Cash Manager. I had no intention of violating any rules or gaining an unfair advantage.
I kindly request a reconsideration of my case, taking into account the context and the information provided. I am willing to cooperate fully and provide any additional details or documentation required.
Thank you for your understanding and assistance.
Automatski prevedeno:
Uglavnom se fokusiram na igre u kazinu u?ivo, a moj omiljeni je French Roulette Gold od Evolution Gaming-a, koji igram ve?inu vremena.
