Dragi gupta100dhavan,
Hvala vam puno ?to ste podneli ovu ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem va?u situaciju.
Mo?ete li potvrditi da li ste pro?li KIC verifikaciju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Prosledite mi e-po?tu koju ste dobili od kazina nakon ?to je va? nalog blokiran. Moja mejl adresa je [email protected] .
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala unapred na odgovoru.
Srda?an pozdrav
Veronika
Dear gupta100dhawan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Please forward me the email you received from the casino after your account was blocked. My email address is [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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