B?sta gupta100dhawan,
Tack s? mycket f?r att du skickade in detta klagom?l. Jag ?r ledsen att h?ra om ditt problem. L?t mig st?lla n?gra fr?gor till dig f?r att vara s?ker p? att jag f?rst?r din situation helt.
Kan du bekr?fta om du klarade KYC-verifieringen?
Har du samlat ihop dina vinster med eller utan en aktiv bonus?
V?nligen vidarebefordra mejlet du fick fr?n casinot efter att ditt konto blockerades. Min e-mail adress ?r [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
v?nliga h?lsningar
Veronika
Dear gupta100dhawan,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm if you passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Please forward me the email you received from the casino after your account was blocked. My email address is [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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