Dear mohithockey1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with delayed withdrawal. Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

listen i made 1st withdraw request but they didn't answer me it was take 15 days .so i thought that i will cancel and i will make new withdraw so i made 2nd but even not accept so i tried 3rd which i attached . please help me i humble request you please ?????? this all procedure are toom 1 month please sir . i contact 1win support and email but they don't ans me .. please help me

Thank you very much, mohithockey1, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Hello mohithockey1!

I will take care of your complaint from now on. I would like to invite representatives of

1win Casino into this complaint in order to help us resolve the withdrawal issue.

yes please

We would like to ask the 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I am very sorry I couldn't help more, and I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Hello, we've received the following message from the casino:

"Hello!

Specialists have checked the withdrawal history from your account, and the status of the last procedure is "Successful". The money is credited to the details you specified.

Player verification was completed successfully and the last withdrawal was also completed successfully.

Sincerely, 1win team."

Dear mohithockey1,

could you please confirm whether you received your winnings in full? Has the issue been resolved?

Hello mohithockey1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

We haven't received any reply from mohithockey1 these past 14 days.

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.