1. Kada ste uplatili depozit i zatra?ili povla?enje sredstava?
- Uplatio sam depozit 12. februara 2025. i otprilike nedelju ili dve kasnije poku?ao sam da ga podignem.
2. Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
- Ne, nisam koristio/la bonus.
3. Mo?ete li nam, molim vas, re?i na koje ste se igre fokusirali - slotove, kazino u?ivo, sportsko kla?enje itd.?
- Da, samo kla?enje na fudbal, ko?arku i tenis
4. Koja dokumenta je kazino tra?io od vas?
- Moj li?ni dokument, tra?e mi voza?ku dozvolu, tra?e mi me?unarodni paso?, ali nisam imao ta dva, zatim tra?e izvod iz mati?ne knjige ro?enih koji im dajem. Tako?e fotografi?em sa izvodom iz mati?ne knjige ro?enih. Tako?e me pitaju da li poznajem neke ljude, a ja odgovaram ne. Ne znam da li me me?aju sa nekim drugim mu?terijom.
5. Da li su va?a dokumenta verifikovana pre nego ?to vam je nalog blokiran?
- Samo ka?u da je provereno, i odmah dobijem tu po?tu i ne mogu da pristupim nalogu.
1.When did you make the deposit and request your withdrawal?
- I made the deposit on 12 of February 2025 and about a week or 2 later on i try withdraw.
2. Did you accumulate your winnings with or without an active bonus?
- No I did not use bonus.
3. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Yes only betting on football and basketball and tennis
4. What documents did the casino request from you?
- My ID document, they ask for my license, they ask for my international passport but I did not have those 2, then they as for birth certificate which I give. I also snap with the birth certificate. They also ask me if I know some people and I reply no. I do not know if they confuse me for another customer.
5. Were your documents verified before your account was blocked?
- They just say it were under check, next thing I know I get that mail and I can't access the account
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