Zajedno sa na?om metodologijom recenzija, mi smo izra?unali Sigurnosni indeks kazina baziran na vi?e od 20 faktora, uklju?uju?i finansije, fer Uslove i pravila, prigovore igra?a i drugo. ?to je vi?i Sigurnosni indeks, ve?e su ?anse da vam va?i dobici budu ispla?eni.
The player from Algeria experienced a delay in receiving a $150 withdrawal from his 1xbet account, which he had initiated over a month prior. Despite the withdrawal being marked as approved and paid, he had not received the funds in his Redotpay account and had not received proper responses from the casino's customer service. The Complaints Team communicated with the casino, which indicated that the payment had been completed, but the player reported that the funds were still not credited to his account. The casino provided information to suggest that the payment had been made to the player. However, as there was no response from the player after multiple inquiries, the complaint was closed.
Igra? iz Al?ira je do?iveo ka?njenje u prijemu isplate od 150 dolara sa svog 1xbet naloga, koju je pokrenuo pre vi?e od mesec dana. Uprkos tome ?to je isplata ozna?ena kao odobrena i pla?ena, nije primio sredstva na svoj Redotpay nalog i nije dobio odgovaraju?e odgovore od korisni?ke slu?be kazina. Tim za ?albe je komunicirao sa kazinom, koji je naveo da je isplata zavr?ena, ali je igra? prijavio da sredstva jo? uvek nisu upla?ena na njegov ra?un. Kazino je pru?io informacije koje ukazuju na to da je isplata izvr?ena igra?u. Me?utim, po?to nije bilo odgovora od igra?a nakon vi?estrukih upita, ?alba je zatvorena.
Dana 21. marta 2025. godine, izvr?io sam isplate sa svog 1xbet naloga na svoj Redotpay ra?un.
Primio sam sve osim jednog, propu?tenog ispla?ivanja 150 dolara.
Povla?enje je odobreno i ispla?eno u aplikaciji kao i druga povla?enja, ali ga nisam primio na svoj Redotpay nalog.
Napravio sam upit za to u aplikaciji, sada vi?e ne mogu da prona?em upit, potpuno je obrisan iz aplikacije!! Kao da je nestao.
Imam snimak ekrana, prilo?i?u ga uz ovu ?albu.
+ Poslao sam mnogo imejlova na sve imejlove za obradu i finansije i na sve imejlove 1xbet tima, nema odgovora, uvek dobijam automatsku poruku sa pitanjem sa?ekajte, obra?ujemo.
Jednom su mi odgovorili i poslali dokaz o isplati 10 ameri?kih dolara koje sam podigao pre toga. (pogre?no podizanje)
Poku?ao sam da im po?aljem imejl mnogo puta nakon toga. Pro?lo je mesec i dva dana, a jo? uvek nisam ni?ta dobio.
Prilo?i?u i svoju istoriju pla?anja putem RedotPay-a i istoriju isplata, kako biste mogli da uporedite i uverite se da je propu?teno ispla?ivanje od 150 USD.
+ Dodajem ekrane imejlova poslatih na njihove mejlove, ?aljem im imejlove od 21. marta, ali nema vesti, uvek dobijam elektronske odgovore.
Molim vas, pomozite! Hvala vam.
Hello
( 1xbet Account ID: 1184844355 )
( transaction Not received ID: 3363241901 )
On the 21th of march 2025 , I made some withdrawals from my 1xbet account to my Redotpay card account.
I have received all of them except one , a 150 USD withdrawal missed.
The withdrawal is approved & Paid on the app like other withdrawals, but I didn't receive it on my redotpay account.
I have created a query for that on the app, now I can't find the query anymore, it was deleted completly from the application!! like vanished.
I have a screen shot of it, I will attach it in this complaint.
+ I have sent many email to all processing emails & finance & all emails of 1xbet team, no answers, I always get an automatic message says please wait we are processing.
They answered me once and sent a prouf of money sent of a 10USD that I made a withdrawal of before that. ( wrong withdrawal )
I tried to mail them many times after that.1month & 2 days today and still I didnt receive nothing.
I will attach my redotpay history & withdrawals history too, so you can compare and make sure there is a withdrawal of 150 USD missed.
+ Adding screens of emails sent to their mails, sending them mails since 21th of march but no news, i always get electronic answers.
Hvala vam puno ?to ste poslali ?albu. ?ao mi je ?to ste imali negativno iskustvo sa 1xBet kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
Mo?ete li, molim vas, podeliti svoju komunikaciju sa kazinom u vezi sa problemom?
Da li biste mogli da pru?ite dokaz da isplata nije stigla na va? bankovni ra?un od 21. marta do danas?
Da li vas je kazino tra?io da pru?ite sli?an dokaz?
Mo?ete li, molim vas, objasniti za?to su zahtevi za isplate u ameri?kim dolarima, a va?a aplikacija za bankovni ra?un prikazuje transakcije u ameri?kim dolarima?
?alji imejlove ili transkripte ?askanja na moju imejl adresu [email protected] ili postavite snimke ekrana ovde
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Unapred vam hvala na odgovoru.
Srda?an pozdrav,
Tomas
Imajte u vidu da www.kpvfaw.com nikada ne?e tra?iti bilo kakve uplate ili pristup va?im nalozima . Ako neko tvrdi da je zaposleni u www.kpvfaw.com-u i tra?i takve radnje, nemojte davati nikakve informacije .
Jedini legitiman na?in na koji ?emo vas kontaktirati jeste putem ove zvani?ne platforme za ?albe ili putem imejl adresa navedenih u va?oj temi ?albi.
Budite oprezni i kontaktirajte nas direktno ako imate bilo kakve nedoumice.
Dear youcefdzboy11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
Could you please share your communication with the casino regarding the issue?
Would you be able to provide evidence that the payout didn't reach your bank account from March 21st to today?
Did the casino ask you to provide similar proof?
Could you please explain why the requests for payouts are in USD, and your bank account application displayed transactions in USDT?
Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Podeli?u svoju komunikaciju sa kazinom u vezi sa problemom u prilozima ove poruke i putem po?te.
Dostavi?u dokaz da isplata nije stigla na moj Redotpay bankovni ra?un od 21. marta do danas dodavanjem snimka ekrana moje istorije transakcija. Na?i ?ete 3 isplate od 150 USD. Posla?u vam istoriju isplata sa 1Xbet-a i mo?ete uporediti da sam tra?io 4 isplate od 150 USD, a primio samo 3.
Ovo je moja istorija pla?anja na dan 21. marta
Ovo je moja istorija isplata na 1xtbet, uporedite, na?i ?ete 4 isplate. x 150 USD.
Posla?u istoriju doga?aja putem po?te.
Ne, kazino me nije pitao za dokaz, jednostavno ne odgovaraju, poslao sam oko 15 imejlova ili vi?e od 21. marta, ali ne dobijam nikakav odgovor, jedini odgovor koji dobijam je njihova automatska po?ta u kojoj mi se zahvaljuju ?to sam podneo svoj problem... to je sve.
Pre nekoliko dana su mi jednom odgovorili, poslali su mi dokaz o slanju jo? jedne transakcije od 10 dolara koju sam izvr?io nakon ove transakcije od 150, kada sam odgovorio da je ovo jo? jedno povla?enje, nisam dobio odgovor nakon toga na tu po?tu.
Moj zahtev za povla?enje je u USD, a na RedotPay aplikaciji se prikazuje USDT jer na RedotPay-u dobijate novac u USD / USDT. Isto va?i i za aplikaciju, ve? sam dosta puta ispla?ivao novac pre ovog, sve je isti metod, ovo mi nije bio prvi. Kada zatra?ite na aplikaciji i izaberete RedotPay, dobijate samo jednu valutu, USD, a zatim na aplikaciji dobijate USDT (ista je cena, USDT je ameri?ki dolar Tether) po istoj ceni kao i USD.
Posla?u prilog ovde uz ovu poruku.
(ostale priloge i profesore poslati po?tom.)
Hvala vam! ?ekam va?u pomo?.
Dear tomas.
Thank you for your reponse
i will Share My communication with the casino regarding the issue attachements on this message and via mail.
I will provide evidence that the payout didn't reach my redotpay bank account from march 21st to today by adding a screen of my transactions history you will find 3 x 150 Usd withdrawals received, i will send 1Xbet withdrawal history and you can compare that i request 4 x 150 USD and received only 3.
this is my redotpay history on 21st of march
this is my withdrawals on 1xtbet history of withdrawal compare you will find 4 withdrawals. x 150 USD.
i will send history record via Mail.
No the casino didn't ask me for no proof , they just don't answer ,i have sent like 15 mails or more Since the 21st of march , but i'm not getting no answer , the only answer i get is their auto mail saying thanking me for submiting my issue ... that's all.
days ago they answered me once , sent me a prove of sent of another transaction of 10 USD that i made after this 150 transaction, when i answered saying this is another withdrawal , i got no answer after that on that mail.
My withdrawal request is on USD & on redotpay app USDT is displayed because on redotpay you receive money on USD / USDT , Same for the app , i made allot of withdrawal before this one , all the same method this wasn't my first , when you request on the app & you choose redotpay it gives you only one currency method USD, then on the app you receive them as USDT ( they are same price , USDT is US Dollar Tether ) same price as USD.
Hvala vam puno, youcefdzboy11, ?to ste mi pru?ili potrebne informacije. Sada ?u va?u ?albu proslediti kolegi Adamu ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, youcefdzboy11, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Pregledao sam va? slu?aj i kontaktira?u kazino da vidim da li mogu da pomognem.
?eleli bismo da pozovemo 1xBet kazino da se pridru?i razgovoru i u?estvuje u re?avanju ove ?albe.
Po?tovani 1xBet kazino,
Mo?ete li, molim vas, pru?iti neki uvid u situaciju? Tako?e bi bilo veoma korisno ako biste mogli da pru?ite kompletnu istoriju transakcija igra?a, bilo ovde ili na moju imejl adresu ( [email protected] )
Srda?an pozdrav,
Adam
Hello youcefdzboy11,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite 1xBet Casino to join the conversation and participate in the resolution of this complaint.
Dear 1xBet Casino,
Can you please provide some insight into the situation? It would also be very helpful if you could provide the player's full transaction history, either here or to my email ([email protected])
Dobio/la sam dokaze od kazina koji ukazuju na to da je uplata izvr?ena, ali ?u pitati kazino za dodatne detalje. U me?uvremenu, mo?ete li nas obavestiti - da li jo? uvek ?ekate uplatu?
Srda?an pozdrav,
Adam
Dear youcefdzboy11,
I have received evidence from the casino to suggest that the payment was completed, but I will ask the casino for further details. In the meantime, can you please update us - are you still waiting for the payment?
Produ?avamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pru?ite asistenciju, mi ?emo da odbijemo prigovor.
Dear youcefdzboy11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Izgleda da je ovaj problem mo?da re?en, ali bez potvrde igra?a primorani smo da odbacimo ovu ?albu.
Me?utim, imajte u vidu da igra? zadr?ava mogu?nost da ponovo pokrene ovu ?albu u bilo kom trenutku u budu?nosti ukoliko odlu?i da nastavi komunikaciju.
Srda?an pozdrav,
Adam
It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
