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HemKlagom?l1xBet Casino - Spelarens uttag har f?rsenats.
1xBet Casino - Spelarens uttag har f?rsenats.
Automatiskt ?versatt:
Belopp:
150 $
1xBet Casino
S?kerhetsindex:?ver medel
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Algeria experienced a delay in receiving a $150 withdrawal from his 1xbet account, which he had initiated over a month prior. Despite the withdrawal being marked as approved and paid, he had not received the funds in his Redotpay account and had not received proper responses from the casino's customer service. The Complaints Team communicated with the casino, which indicated that the payment had been completed, but the player reported that the funds were still not credited to his account. The casino provided information to suggest that the payment had been made to the player. However, as there was no response from the player after multiple inquiries, the complaint was closed.
Spelaren fr?n Algeriet upplevde en f?rsening i sitt uttag p? 150 dollar fr?n sitt 1xbet-konto, vilket han hade initierat ?ver en m?nad tidigare. Trots att uttaget markerats som godk?nt och betalt hade han inte f?tt pengarna p? sitt Redotpay-konto och hade inte f?tt korrekta svar fr?n casinots kundtj?nst. Klagom?lsteamet kommunicerade med casinot, som indikerade att betalningen hade slutf?rts, men spelaren rapporterade att pengarna fortfarande inte hade krediterats hans konto. Casinot l?mnade information som tydde p? att betalningen hade gjorts till spelaren. Eftersom det inte kom n?got svar fr?n spelaren efter flera f?rfr?gningar avslutades klagom?let.
Den 21 mars 2025 gjorde jag n?gra uttag fr?n mitt 1xbet-konto till mitt Redotpay-kortkonto.
Jag har f?tt alla utom en, ett missat uttag p? 150 USD.
Uttaget ?r godk?nt och betalt i appen som andra uttag, men jag fick det inte p? mitt Redotpay-konto.
Jag har skapat en fr?ga f?r det i appen, nu kan jag inte hitta fr?gan l?ngre, den har raderats helt fr?n appen!! som om den f?rsvann.
Jag har en sk?rmdump av det, jag bifogar den i det h?r klagom?let.
+ Jag har skickat m?nga e-postmeddelanden till alla e-postmeddelanden f?r bearbetning och ekonomi samt alla e-postmeddelanden fr?n 1xbet-teamet, inga svar, jag f?r alltid ett automatiskt meddelande som s?ger "V?nta, vi bearbetar."
De svarade mig en g?ng och skickade ett bevis p? att jag hade gjort ett uttag p? 10 USD innan dess. (felaktigt uttag)
Jag f?rs?kte skicka dem post m?nga g?nger efter det. 1 m?nad och 2 dagar idag och jag har fortfarande inte f?tt n?gonting.
Jag bifogar ?ven min redotpay-historik och uttagshistorik, s? att du kan j?mf?ra och se till att det har missats ett uttag p? 150 USD.
+ L?gger till sk?rmbilder av e-postmeddelanden som skickats till deras e-postmeddelanden, skickar dem e-post sedan 21 mars men inga nyheter, jag f?r alltid elektroniska svar.
sn?lla hj?lp! Tack.
Hello
( 1xbet Account ID: 1184844355 )
( transaction Not received ID: 3363241901 )
On the 21th of march 2025 , I made some withdrawals from my 1xbet account to my Redotpay card account.
I have received all of them except one , a 150 USD withdrawal missed.
The withdrawal is approved & Paid on the app like other withdrawals, but I didn't receive it on my redotpay account.
I have created a query for that on the app, now I can't find the query anymore, it was deleted completly from the application!! like vanished.
I have a screen shot of it, I will attach it in this complaint.
+ I have sent many email to all processing emails & finance & all emails of 1xbet team, no answers, I always get an automatic message says please wait we are processing.
They answered me once and sent a prouf of money sent of a 10USD that I made a withdrawal of before that. ( wrong withdrawal )
I tried to mail them many times after that.1month & 2 days today and still I didnt receive nothing.
I will attach my redotpay history & withdrawals history too, so you can compare and make sure there is a withdrawal of 150 USD missed.
+ Adding screens of emails sent to their mails, sending them mails since 21th of march but no news, i always get electronic answers.
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med 1xBet Casino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
Kan du v?nligen dela din kommunikation med casinot ang?ende problemet?
Skulle du kunna bevisa att utbetalningen inte n?dde ditt bankkonto fr?n den 21 mars till idag?
Bad casinot dig att tillhandah?lla liknande bevis?
Kan du f?rklara varf?r utbetalningsbeg?randena ?r i USD, och din bankkontoapplikation visade transaktioner i USDT?
Skicka e-postmeddelanden eller chattranskriptioner till min e-postadress p? [email protected] eller posta sk?rmdumpar h?r
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton . Om n?gon p?st?r sig vara www.kpvfaw.com-anst?lld och ber om s?dana ?tg?rder, l?mna inte ut n?gon information .
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via de e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear youcefdzboy11,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1xBet Casino.
Please allow me to ask you a few questions so I can better understand the situation.
Could you please share your communication with the casino regarding the issue?
Would you be able to provide evidence that the payout didn't reach your bank account from March 21st to today?
Did the casino ask you to provide similar proof?
Could you please explain why the requests for payouts are in USD, and your bank account application displayed transactions in USDT?
Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Jag kommer att dela min kommunikation med casinot ang?ende ?rendet som bifogas i detta meddelande och via e-post.
Jag kommer att bevisa att utbetalningen inte n?dde mitt Redotpay-bankkonto fr?n den 21 mars till idag genom att l?gga till en sk?rmbild av min transaktionshistorik. Du hittar 3 mottagna uttag p? 150 USD. Jag skickar uttagshistoriken till 1Xbet och du kan j?mf?ra att jag beg?rde 4 x 150 USD och bara fick 3.
detta ?r min redotpay-historik den 21 mars
Detta ?r min uttagshistorik p? 1xtbet, j?mf?r med 4 uttag. x 150 USD.
Jag skickar historikrapporten via e-post.
Nej, casinot bad mig inte om n?gra bevis, de svarar bara inte. Jag har skickat typ 15 mejl eller mer sedan den 21 mars, men jag f?r inget svar. Det enda svaret jag f?r ?r deras automatiska mejl d?r de tackar mig f?r att jag skickat in mitt ?rende... det ?r allt.
F?r n?gra dagar sedan svarade de mig en g?ng, skickade mig ett bevis p? att jag hade skickat en annan transaktion p? 10 USD som jag gjorde efter denna transaktion p? 150 USD, n?r jag svarade att detta ?r ytterligare ett uttag, fick jag inget svar efter det p? det mejlet.
Min uttagsbeg?ran ?r i USD och i Redotpay-appen visas USDT eftersom du p? Redotpay f?r pengar i USD/USDT. Samma sak g?ller f?r appen, jag gjorde m?nga uttag tidigare, alla med samma metod, det h?r var inte mitt f?rsta. N?r du beg?r i appen och v?ljer Redotpay f?r du bara en valutametod, USD. Sedan i appen f?r du dem som USDT (de har samma pris, USDT ?r US Dollar Tether), samma pris som USD.
Kommer att skicka en bilaga h?r till detta meddelande.
(andra bilagor och proffs skickas via e-post.)
Tack! V?ntar p? din hj?lp.
Dear tomas.
Thank you for your reponse
i will Share My communication with the casino regarding the issue attachements on this message and via mail.
I will provide evidence that the payout didn't reach my redotpay bank account from march 21st to today by adding a screen of my transactions history you will find 3 x 150 Usd withdrawals received, i will send 1Xbet withdrawal history and you can compare that i request 4 x 150 USD and received only 3.
this is my redotpay history on 21st of march
this is my withdrawals on 1xtbet history of withdrawal compare you will find 4 withdrawals. x 150 USD.
i will send history record via Mail.
No the casino didn't ask me for no proof , they just don't answer ,i have sent like 15 mails or more Since the 21st of march , but i'm not getting no answer , the only answer i get is their auto mail saying thanking me for submiting my issue ... that's all.
days ago they answered me once , sent me a prove of sent of another transaction of 10 USD that i made after this 150 transaction, when i answered saying this is another withdrawal , i got no answer after that on that mail.
My withdrawal request is on USD & on redotpay app USDT is displayed because on redotpay you receive money on USD / USDT , Same for the app , i made allot of withdrawal before this one , all the same method this wasn't my first , when you request on the app & you choose redotpay it gives you only one currency method USD, then on the app you receive them as USDT ( they are same price , USDT is US Dollar Tether ) same price as USD.
Tack s? mycket, youcefdzboy11, f?r att du tillhandah?llit den n?dv?ndiga informationen. Jag kommer nu att vidarebefordra ditt klagom?l till min kollega Adam ( [email protected] ) som st?r till din tj?nst. Jag ?nskar dig lycka till och hoppas att problemet kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, youcefdzboy11, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Jag har granskat ditt ?rende och kommer att kontakta casinot f?r att se om jag kan hj?lpa till.
Vi vill bjuda in 1xBet Casino att delta i diskussionen och medverka i l?sningen av detta klagom?l.
K?ra 1xBet Casino,
Kan du ge lite inblick i situationen? Det skulle ocks? vara mycket hj?lpsamt om du kunde tillhandah?lla spelarens fullst?ndiga transaktionshistorik, antingen h?r eller till min e-postadress ( [email protected] )
Med v?nliga h?lsningar,
Adam
Hello youcefdzboy11,
I have reviewed your case and will contact the casino to see if I can help.
We would like to invite 1xBet Casino to join the conversation and participate in the resolution of this complaint.
Dear 1xBet Casino,
Can you please provide some insight into the situation? It would also be very helpful if you could provide the player's full transaction history, either here or to my email ([email protected])
Jag har f?tt bevis fr?n casinot som tyder p? att betalningen har slutf?rts, men jag kommer att be casinot om ytterligare information. Under tiden, kan ni v?nligen uppdatera oss - v?ntar ni fortfarande p? betalningen?
Med v?nliga h?lsningar,
Adam
Dear youcefdzboy11,
I have received evidence from the casino to suggest that the payment was completed, but I will ask the casino for further details. In the meantime, can you please update us - are you still waiting for the payment?
Vi f?rl?nger tidsgr?nsen med 7 dagar. Om du inte svarar inom den angivna tiden eller inte beh?ver n?gon ytterligare hj?lp, kommer vi att avvisa ditt klagom?l.
Dear youcefdzboy11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.