hi

i just registered on 1xbet.com , i thought it's a no kyc website like most crypto websites but it wasn't the case .

i deposited around 250k USD and won upto 400k USD , i requested withdraw but they rejected .

they asked for kyc information , i sent them all but they are not refusing to answer and pay me my winnings !

stay away from 1xbet at all cost , this is a huge amount and i will pursue this legally if they don't give me my money

Gaming id : 1249464539

Dear alfiandaris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly, and it might take a few working days to complete this thorough process.

Could you please list which documents you have already provided, and when exactly you sent the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Since when have you been playing in this online casino and when have you made the first attempt to withdraw?

When was the last time you were in contact with casino support or live chat and what did you discuss?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

All kind of documents , selfies , different angles , id card , source of funds , videoes of holding id and etc .

My first withdraw reuqest .

2-3 weeks since my registration here .

I contacted support staff as soon as i got blocked

They are not gonna answer , it's been 8 days since i sent them all documents needed .My account is blocked with more than 450,000$ balance in it , it's definitely one of the biggest cases of scam from 1xbet!I submitted an appeal regarding my account to 1xbet and they said it will be answered in 72h , since i saw other people complaints i can guess they will waste 1-2 weeks and then proceed to refund only initial deposit and not winnings (with a double account or any other excuse) , so for saving the time and headache , i request 1xbet to refund my initial deposit and let me go and place bets in a reputable/safe bookmaker !

?

There has been a security breach in "[email protected]" , all the data i sent to 1xbet (selfies , documents , addresses and etc) is being used by malicious employees of 1xbet whom asking me 70,000$ to release my account .I will deal with this security breach through court and i am warning all players here , your private data is not safe with 1xbet , stay away at all cost !

Thnanks for your reply

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to your reply.

Well it's a really long story but i try to make it as short as possible .

I've been a long-time user of 1xBet, registered since 2016, and throughout the years, I've made numerous deposits and withdrawals — sometimes exceeding $1 million. My original account (From Iran) was fully verified.

After about 5–6 years of inactivity, I tried logging back into my old account. Upon entering my username and password, it said an SMS code would be sent, but I never received it. I contacted 1xBet support several times over email and live chat over the next few days, but unfortunately, they kept saying there was nothing they could do.

Eventually, I decided to create a new account — this time using documents from the UAE (I'm a dual citizen). I deposited funds and placed various bets, mainly on Dota 2 and sometimes football. When I tried to withdraw, I was asked to submit verification documents.

Although I’m a dual citizen, I didn't have all my UAE documents ready at the time, so I sent what I had — my driving license — and explained the situation. Unfortunately, support just kept repeating the same scripted replies like a robot.

I was left with no option but to submit my Iranian documents, which I had previously used on my old account. As a result, my account got blocked. It’s now been 14 days since the block, and I’ve submitted an unblocking request — but the process is moving extremely slowly.

Also, worth mentioning: I’ve never used any bonuses during my entire betting history.

Thanks for the detailed explanation of the situation.

If anyone is asking for a payment in advance to resolve similar issues, it might be an indication of a fraudulent attempt. You should not engage with such attempts and report them to the authorities. Stay safe online. Our service is free, and we won't ask for any payments from players.

Please understand that creating multiple accounts in online casinos is almost universally prohibited. If you had an account you couldn't access, and deliberately created another one without permission from the casino support, you are in direct breach of casino rules. The consequences of such a breach range from account closure to balance confiscation. I would recommend that you don't attempt similar practices elsewhere.

Under these circumstances, we unfortunately can't confront the casino about the return of your winnings, and the complaint will be closed. I am sorry we couldn't help you in this situation. Please do not hesitate to contact us if you run into issues with this or any online casino in the future.

We’ve reopened this complaint at the request of alfiandaris. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

First of all , i informed the casino about the issue and the casino merged my account and told me about not paying my winnings .

It's up to casino what they will do not you , so reopen the complaint .

Getting my personal data leaked is not against the casino rules ?

Why don't you confront casino about this?

Who says they can confiscate all amount ?

Which rules?

Open the complaint and let me talk to casino in a public forum , i don't need your interference or your judgment

I apologize for any misunderstanding.

Could you please share the communication in which the casino resolved the issue surrounding the multiple accounts?

If this information is not available to you, could you please explain when the issue was resolved?

Send the information to my email at [email protected] or post it here.

it's in persian language but i send you no problem !

Thank you very much, alfiandaris, for providing the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi alfiandaris,

I've reviewed your case and understand the situation. I will contact the casino to facilitate a resolution. I'm inviting 1xBet Casino to join this conversation.

Dear user,

Regarding your accounts:

ID 1262285537 – Playing is not permitted on this account.

ID 1249464539 – You have already been informed of the following steps:

For further verification of your gaming account, please join a video conference via Microsoft Teams. To proceed:

Add our Security Service contact (riskmanagement.1xbet) by using this link: https://teams.live.com/l/invite/FEALdh9wQxErgXfOwI

After adding, provide your gaming account number and wait for further instructions.

You must have the ID document used for registration with you during the conference.

Video conferences are held daily from 14:00 to 20:00 (UTC+3).

Please note:

You must initiate the call yourself.

A PC or laptop with a stable internet connection and webcam is required.

Mobile devices are not supported for this verification process.

Thank you for your cooperation.

1xBet Support Team

I did all instructions 5 days ago (videocall verification) , no new instructions yet (email and website)

Im checking every 1 hour

Hi all,

Thank you for your replies.

Dear 1xBet Casino Team,

Could you please double-check the messages from alfiandaris?

Today they asked for birth certificate document which i provided .

Everything going on a loop , probably next they will ask my name and lastname ...

Dear user,

Thank you for your patience.

We kindly ask you to wait for new instructions to appear in your personal account on the website, as the Security Department is still in the process of verification.

We appreciate your cooperation and understanding.

Best regards,

1xBet Support Team

Dear alfiandaris,

Please follow the instructions and keep me updated.

Im really tired of this process

You can't imagine what they asked during this process!

They are just wasting time , im sure of it .

Asking for certificate of having full mental health

Asking for certificate of not having gambling addiction

This is just too much

Dear 1xBet Casino Team,

Could you please explain these requests? You can send me an email ([email protected]).

Dear user and Casino Guru team,

Please be advised that the instructions for completing the process were provided directly to the user. If the user is experiencing any difficulties, they are welcome to share the issue here, or alternatively, they can contact our Live Support Chat for real-time assistance. We’ll be happy to help them complete the required steps as soon as possible.

Best regards,

1xBet Support Team

Dear Casino Guru team,

I’m reaching out in the hope that you can help resolve an ongoing and incredibly frustrating issue with 1xBet. Despite explaining my situation clearly and repeatedly, I feel deliberately ignored by their representatives. Their live chat and email support systems come across as robotic, unhelpful, and far from user-friendly.

Over the past 11 days, I’ve been caught in a senseless loop. I was asked to provide six documents, which I promptly submitted alongside the requested form. The system acknowledged my submission with a "Thank you, we will review it" message. Yet, exactly 24 hours later, I’m asked for the exact same six documents again—without any explanation. This cycle has repeated itself continuously, with no transparency or feedback.

I contacted both their live support and security department by email and explained my situation . All I was told was to "follow the instructions in your account." They refuse to clarify what is wrong with my documents or why they’re allegedly being rejected. Strangely, they are demanding a "mental health capacity certificate" rather than a gambling addiction certificate—an unusual and questionable requirement in this context.

It’s becoming increasingly clear that this process is designed to delay and frustrate the user. 1xBet seems to be stalling until the final day, only to reject winnings and refund the initial deposit. This approach is not only unprofessional but also feels deliberately obstructive.

I sincerely hope Casino Guru can step in and bring some fairness and accountability to this situation.

Dear 1xBet Casino Team,

Is it possible to speed up the process? Why do you need a "mental health capacity certificate"? Is that a standard process?

Dear Mr. alfiandaris, Dear Peter,

Thank you for your message.

As of today, the Security Department has informed us that the documents submitted by the player were not certified by a notary. Unfortunately, self-prepared or uncertified versions cannot be accepted, as they do not meet the verification standards required to ensure document authenticity.

We kindly ask the player to upload all documents strictly according to the list and instructions provided in their personal account. This will allow the verification process to proceed efficiently and without further delays.

Thank you for your understanding and cooperation.

Best regards,

1xBet Support Team

All my documents are correct , they all have signs and signatures from minsitries of my country .

Also right now most places are closed here due to war .

1xbet is refusing to verify and payout my winnings , i provided all necessary documents , i did videocall and sent deposit proof .

I did my part , 1xbet is not going to pay winnings , i ask for my initial deposit amount and i will surely go to another casino from now on