I try to raise the money I won in the bets and I can't, error message "says the name does not match the letter of credit which happened to be the same letter of credit I made the deposit to start playing .... ... to receive the deposit works perfectly but to deposit it in the same letter of credit already have problems !!!!!!! It's weird or I hallucinate. I already contacted them but of course no answer.
Best greetings.

Sergio Matos

tento levantar o dinheiro que ganhei nas apostas e n?o consigo , mensagem de erro " diz que o nome  n?o coincide com o da carta de crédito que por acaso foi a mesma carta de crédito com que fiz o deposito para come?ar a jogar ....... para receberem o depósito funciona na perfei??o mas para o depositarem na mesma carta de crédito já encontram problemas !!!!!!! é estranho ou eu alucino . Já os contactei mas como é óbvio sem resposta. 
melhores sauda??es.

Sergio Matos

Dear Sergio,

Thank you very much for submitting your complaint through our website. We are very sorry to hear about your problem. I used live chat to contact the casino without any issues. But if you tried to write an email or use the contact form, it can take some time to get a response from the support team.

I asked the live chat support about the withdrawal process. I found out that if you use more than one credit card to deposit, you can withdraw money only using the one which you deposited more money with. So, I would like to know if you used more than one credit card or payment method to deposit.

Best regards, 

Kristina

Dear Sergio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.