NaslovnaPritu?be22bet Casino - Igra? se suo?ava sa problemima sa povla?enjem uprkos validaciji naloga.
22bet Casino - Igra? se suo?ava sa problemima sa povla?enjem uprkos validaciji naloga.
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Iznos:
900 €
22bet Casino
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The player from Spain was unable to withdraw money from their account despite having a validated account since 2020 and having previously made successful withdrawals. Communication with the casino's support did not resolve the issue, as they claimed problems receiving emails from the player's email domain. The player faced repeated requests for documentation, including a selfie with a date, which led to frustration. The issue was resolved when the player confirmed receipt of their €900 winnings, prompting the Complaints Team to mark the complaint as resolved.
Igra? iz ?panije nije mogao da podi?e novac sa svog ra?una uprkos tome ?to ima validiran ra?un od 2020. godine i ?to je prethodno izvr?io uspe?na povla?enja. Komunikacija sa podr?kom kazina nije re?ila problem, jer su tvrdili da postoje problemi sa primanjem e-po?te sa domena e-po?te igra?a. Igra? se suo?avao sa ponovljenim zahtevima za dokumentaciju, uklju?uju?i selfi sa datumom, ?to je dovelo do frustracije. Problem je re?en kada je igra? potvrdio prijem svojih 900 evra dobitka, ?to je navelo Tim za ?albe da ozna?i ?albu kao re?enu.
Ja imam isti problem kao i mnogi drugi. Imam nalog registrovan na @hotmail od 2020, ali sada mi je re?eno da se e-poruke sa tog domena ne primaju ispravno.
U mom slu?aju, mogao sam da podignem svoj novac 2020. i 2021. jer je sve bilo u redu. Me?utim, nakon ?to sam proveo dosta vremena u razgovoru sa , nisu pru?ili re?enje za moj problem povla?enja. Poslao sam gomilu fotografija i zaglavio sam u trenutku kada ne ?ele da mi pomognu.
Moje pitanje je, da li je legalno imati validiran ra?un i ranije sam vr?io povla?enja bez i?ega menjanja, a sada ne mogu da podignem svoj novac?
Good evening,
I'm experiencing the same problem as many others. I have an account registered with @hotmail since 2020, but now I'm being told that emails from that domain aren't being received correctly.
In my case, I was able to withdraw my money in 2020 and 2021 because everything was in order. However, after spending a lot of time talking with [email protected], they haven't provided a solution to my withdrawal problem. I've sent a ton of photos and I'm stuck at a point where they don’t want to help me.
My question is, is it legal to have a validated account and have previously made withdrawals without changing anything, and now be unable to withdraw my money?
Buenas noches,
Tengo el mismo problema que mucha gente, tengo agenciado una cuenta @hotmail con desde 2020, ahora me dicen que los correos de ese dominio no se recepcionan de forma correcta.
En mi caso yo en 2020 y 2021 pude retirar mi dinero ya que tenía todo en regla, pero ahora tras mucho tiempo hablando con [email protected] no me dan solución a mi problema de retiro ya que envío un montón de fotos y estoy atascado en un punto donde no me quieren ayudar.
Mi pregunta, es legal tener validada una cuenta y haber realizado retiros sin haber cambiado absolutamente nada y ahora no puedo retirar mi dinero.
Hvala vam puno ?to ste podneli ?albu. ?ao mi je ?to ?ujem za va? problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
Da li sam dobro razumeo da trenutno poku?avate da podignete svoj dobitak?
Mo?ete li pojasniti vrednost spora (900 €)? Da li je ovo iznos koji imate na svom kazino ra?unu?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ?emo mo?i da vam pomognemo da re?ite ovaj problem ?to je pre mogu?e. Hvala vam unapred na odgovoru.
Srda?an pozdrav,
Kristina
Dear nachotellotapia9,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Do I understand correctly that you are currently trying to withdraw your winnings?
Could you please clarify the dispute value ( €900)? Is this the amount you have in your casino account?
Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Poku?avam da podignem svoj dobitak, nisam tra?io nikakvu vrstu bonusa i ne razumem situaciju kada sam mogao da podignem do tri puta ve?i iznos sa ove veb stranice na periodi?noj osnovi u 2020.
Suma koju imam u kladionici je 900 evra po?to se bavim sportskim kla?enjem, ne igram slotove. Ne znam da li ima problema u vezi sa tim.
Hvala vam puno na pomo?i
Good morning,
I am trying to withdraw my winnings, I have not requested any kind of bonus and I do not understand the situation when I was able to withdraw up to three times the amount from this website on a recurring basis in 2020.
The amount I have in the bookmaker is 900 euros since I make sports bets, I don't play slots. I don't know if there is any problem in this regard.
Thank you very much for the help
Buenos días,
Intento retirar mis ganancias, no he pedido ninguna clase de bono y no entiendo la situación cuando recurrentemente en 2020 pude retirar hasta tres veces cantidades de esta página web.
La cantidad que tengo en la casa de apuestas son 900 euros ya que yo hago apuestas deportivas, no juego a slots.No sé si existe algún problema al respecto.
Hvala vam na odgovoru, nachotellotapia9. Da li trenutno imate povla?enje na ?ekanju? Mo?ete li, molim vas, da objavite snimak ekrana svoje najnovije istorije povla?enja ovde u ovoj temi?
Pored toga, prosledite svu relevantnu komunikaciju izme?u vas i kazina na [email protected] . Alternativno, mo?ete ga objaviti ovde. Hvala unapred.
Thank you for your reply, nachotellotapia9. Do you currently have a pending withdrawal? Can you please post a screenshot of your most recent withdrawal history here in this thread?
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
Ne dozvoljava mi da podignem novac niti imam neka pla?anja na ?ekanju jer stalno tra?e dokumentaciju da mogu da podignem novac. ?aljem dosta dokumenata????????, sada potvr?ujem voza?ku dozvolu kada ve? imaju moj selfi, li?nu kartu i gomilu drugih stvari.
It doesn't let me withdraw money nor do I have any pending payments since they keep asking me for documentation to be able to withdraw money. I keep sending a lot of documents????????, now I'm validating my driver's license when they already have my selfie, my ID card and a host of other things.
No me deja retirar dinero ni tengo ningún pago pendiente ya que me siguen pidiendo documentación para poder retirar dinero. Sigo enviando un montón de documentos????????, ahora estoy con la validacion del carnet de conducir cuando ya tienen mi selfie mi carnet de identidad y un sinfín de cosas mas
Hvala vam puno, nachotellotapia9, na saradnji. Va?u ?albu ?u sada preneti koleginici Katarini ( [email protected] ) koji ?e vam biti na usluzi. ?elim vam puno sre?e i nadam se da ?e problem biti re?en na va?e zadovoljstvo u bliskoj budu?nosti.
Thank you very much, nachotellotapia9, for your cooperation. I will now transfer your complaint to my colleague Katarina ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Osim ?to nisam mogao da podignem novac, predo?io sam li?nu kartu, selfi sa mojim nalogom, selfi sa mojim Gmail i Hotmail nalozima, izvod iz mati?ne knjige ro?enih i gomilu drugih stvari.
Sada me tra?e da napi?em dana?nji datum na par?etu papira i napravim selfi. Da li je ova situacija zaista normalna? ?ak sam im dao i izvod iz mati?ne knjige ro?enih i jo? uvek ne mogu da podignem svoj novac. Ose?am se besno i prevareno.
Ve? 2021. i 2022. sam podizao novac i ne razumem za?to postoji ovakva situacija.
Good night Katarina,
Apart from not being able to withdraw money, I have presented my ID, a selfie with my account, a selfie with my Gmail and Hotmail accounts, a birth certificate and a host of other things.
Now they are asking me to write today's date on a piece of paper and take a selfie. Is this situation really normal? I have even given them my birth certificate and I still can't withdraw my money. I feel outraged and scammed.
In 2021 and 2022 I already withdrew money and I don't understand why this situation exists.
Buenas noches katarina,
Aparte de no poder retirar dinero he presentado DNI, selfie con mi cuenta, selfie con mi cuenta de Gmail y hotmail, partida de nacimiento y un sinfín de cosas más.
Ahora me están pidiendo que escriba en una hoja la fecha de hoy y que me haga un selfie,? De verdad está situación es normal? Les he dado hasta mi partida de nacimiento y aún así no puedo retirar mi dinero, me siento indignado y estafado.
En 2021 y 2022 ya retire dinero y no entiendo el porqué de esta situacion
Iako mo?e izgledati kao sveobuhvatna istraga, kazino, na?alost, nema mogu?nost da se sastane sa vama li?no. Kao rezultat toga, oni mogu tra?iti takvu dokumentaciju. Preporu?ujem da se pridr?avate zahteva kazina i da se pridr?avate njihovih uputstava.
Dragi 22bet kazino,
Mo?ete li, molim vas, proslediti listu potrebnih dokumenata nachotellotapia9?
Dear nachotellotapia9,
While it may seem like a comprehensive investigation, the casino, unfortunately, does not have the capability to meet with you in person. As a result, they may request such documentation. I recommend that you comply with the casino's requests and adhere to their instructions.
Dear 22bet Casino,
could you forward the list of required documents to nachotellotapia9, please?
Iskreno nam je ?ao ?to ste nai?li na pote?ko?e. Po?tovani, nachotellotapia9 , pojasnite na koju adresu e-po?te je registrovan va? nalog?
Na?alost, imejl koji ste naveli prilikom podno?enja ?albe nije registrovan u na?em sistemu. Bi?e nam drago da vam pomognemo da re?ite situaciju!
Hello!
We are sincerely sorry that you have encountered difficulties. Dear nachotellotapia9, please clarify, what email address is your account registered to?
Unfortunately, the email you specified when filing a complaint is not registered in our system. We will be glad to help you sort out the situation!
Drago nam je da ?ujemo da je va? problem re?en. Ozna?i?emo ?albu kao ?re?enu" u na?em sistemu. Cenimo va?u saradnju i potvrdu. Ako ikada nai?ete na probleme sa ovim ili bilo kojim drugim kazinom u budu?nosti, slobodno se obratite na?em Centru za re?avanje ?albi. Tu smo da pomognemo.
Kao ?to znate, mi ne napla?ujemo na?e usluge, niti primamo napojnice. Me?utim, bili bismo vam veoma zahvalni ako biste izdvojili trenutak da podelite svoje iskustvo sa na?im uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/www.kpvfaw.com . Iskren pregled, zajedno sa svim predlozima za pobolj?anje, bio bi od neprocenjive vrednosti. Va?e povratne informacije mogu pomo?i drugima koji mo?da razmi?ljaju da nas kontaktiraju radi pomo?i u vezi sa problemima vezanim za onlajn kazino.
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Hvala unapred na izdvojenom vremenu.
Srda?an pozdrav,
Katarina Duboak
www.kpvfaw.com
Dear nachotellotapia9,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
www.kpvfaw.com je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve na?e recenzije i vodi?i su kreirani iskreno, u skladu sa najboljim znanjem i rasu?ivanjem na?ih ?lanova iz ekspertskog tima; ipak ovaj sadr?aj je napravljen u informativne svrhe i ne bi smeo i trebao da se tuma?i kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego po?nete igrati u odre?enom kazinu.
