Utvrdili smo da je neophodno da prekinemo saradnju sa igra?em zatvaranjem naloga za igru. Ova odluka je doneta u skladu sa Op?tim uslovima poslovanja Kladionice.
Imajte na umu da, u skladu sa na?om politikom, ne otkrivamo specifi?ne detalje na?eg procesa analize dokumenata radi otkrivanja falsifikata. Ova mera je preduzeta da bi se obezbedila bezbednost na?ih operacija.
Odluka o raskidu na?e saradnje vam je saop?tena putem slede?eg pisma:
?Obavje?tavamo vas da smo donijeli odluku da prekinemo bilo kakvu saradnju sa vama (zatvaramo va? ra?un za igre) na osnovu Op?tih uslova i odredbi kladioni?arske kompanije:
Po zavr?etku istrage, kompanija mo?e doneti bilo koju odluku za koju smatra da je pravi?na i razumna:
1. da blokira (zatvori) nalog (uklju?uju?i sve duplikate naloga), ?to mo?e da podrazumeva:
- svi bonusi, besplatne opklade i dobici dobijeni od tih bonusa i besplatne opklade prilikom kori??enja ovog duplikata naloga postaju neva?e?i i izgubljeni za vas
- po sopstvenom naho?enju, da otka?emo sve dobitke i vratimo stanje na va?em ra?unu na po?etku istrage (minus bilo koji poni?teni dobitak) napravljen sa va?ih glavnih i dupliranih naloga. Tako?e imamo pravo da refundiramo sve iznose koji nam se duguju u vezi sa ovim duplikat ra?unom, direktno sa bilo kog od va?ih naloga (uklju?uju?i bilo koji drugi duplikat naloga).
2. Po sopstvenom naho?enju (u izuzetnim slu?ajevima), da dozvolimo nastavak kori??enja glavnog naloga i priznamo ga kao va?e?i, dok ?e sve opklade koje ste dali sa duplikata naloga biti neva?e?e, dupli ra?un(i) ?e biti blokirani i/ili poni?teno odlukom dru?tva (odluka se donosi za svaki pojedina?ni slu?aj pojedina?no, prema obimu povrede).
Odluka je doneta nakon rigorozne istrage slu?aja od strane Odeljenja bezbednosti.
Molimo vas da ne otvarate naloge za igre u kompaniji The Compani.
Zbog ?injenice da su va?e radnje prepoznate kao flagrantno kr?enje uslova i uslova na?e kompanije, odluka o prekidu bilo kakve saradnje sa vama je kona?na i nije podlo?na daljoj ?albi.
Sva dalja pitanja u vezi sa slu?ajem blokiranja sa va?e strane bi?e zanemarena".
We determined it necessary to discontinue our collaboration with the player by closing the gaming account. This decision has been made following the General Terms and Conditions of the Bookmaker Company.
Please be aware that, as per our policy, we do not disclose the specific details of our document analysis process for counterfeit detection. This measure is taken to ensure the security of our operations.
The decision to terminate our collaboration was communicated to you through the following letter:
"We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account).
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by a decision of the company (the decision is made for each particular case individually, according to the extent of the violation).
The decision was made after rigorous investigation of the case by The Security Department.
We ask you not to create gaming accounts with The Company.
Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
All further questions concerning the case of blocking from your side will be ignored."
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