Hi team,

My 24betting account has been blocked for the reason of having 2 accounts . I have created with old mail id and phone number . Unfortunately i have forgotten pass word of my old mail id so created current mail id with phone number that's is the reason my account has been blocked . But i am not using 2 logins . By mistake created 2 logins with 24betting but using only one login till now there is no option to delet the unwantedly created account also.

Please casino guru help me to get my winnings back its huge amount .

I have lost hell lot of money in other casinos . But won the money in 24 betting but account has been locked please . Please solve my issue

Dear Santhu,

Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found https://www.24bettle.com/en/terms:

"Multiple Accounts

Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden.

In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts."

Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.

We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise if you have activated any bonuses in your accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I have not used any bonus or deposit or withdrawl from another account.

As i said in my previous mail by mistake i created another account and i have not used it at all not even bonus, deposite or withdrawl or played single times .

Please help me out

Hi team ,

• Small correction is the website i am complaining is 24betting.com

Thank you, Santhu, for your reply. I have switched the complaint to the correct casino and checked its T&Cs again https://24betting.zendesk.com/hc/en-us/articles/360018926359-Terms-Conditions:

"1.5 Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account."

"3.3 All customer offers are limited to one per person. If 24betting has reasonable grounds to suspect that a bonus or offer is being claimed by or for the benefit of the same person more than once or by a group of people then it may withdraw the availability of any offer or all offers to that customer or group of customers and/or void any bet funded by the bonus or offer and remove any winnings from such bet."

Since you have really used one account only and haven't redeemed any bonuses, we will try to help you. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi casino guru,

I am 200 % sure i have used just 1 account for every thing . Please help as soon as possible

Hello santhu,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Casino, would it be possible to delete the old account which he never used?

H Villiam

Unfortunately this customer is not telling you the full truth.

Yes, he had another duplicate account, which was similar to his name, which he never used. His explanation for this account in the thread above is fine.

But this isn’t the end of the story.

We have discovered that he also has 2 other duplicate accounts that are completely unrelated to his name that have both been used intensively until just one day ago.

These two duplicate accounts are linked by exactly the same IP address as his main account.

We can send you screenshots directly to your email if you wish?

Kind regards

Hi

I have account in 10 cric. I had stopped using it since i decided to play in 24betting .once my account locked in 24betting . I played yesterday in 10 cric

Is this also offense ??

I am using 10 cric from many years . Since i saw withdrawl faster and good cricket rates available in 24 betting i started using 24betting .

I have account in 10 cric. There is no option to permanently close 10 cric . Thasy i have not closed it.

I have 2 accounts in 24 betting and i was using only one till date and it has been locked .

Having account in other casino is also offense ??

Sir

We are talking about 2 other duplicate accounts on 24betting only

(we are not talking about other sites, they are not related to us)

Kind regards

Viliam

i will email you directly to save going round in circles

kind regards

Hi

Yes i have 2 account in 24 betting but till now used only 1 account .

Sir -

Again we are going round in circles

We have found that you have in total 4 duplicate accounts on 24betting.

For 1 of the duplicate accounts you have a satisfactory explanation, and this account was not even used.

The other 2 are classic duplicate accounts.

We will email casino guru later today with full details as now we are just repeating.

Kind regards

Hi

No way i do not have more than 2 accounts . Why will i have 4 accounts if i am using only one .

Dear Casino,

I would like to ask you for evidence that can be sent to my email: [email protected]

Hi casino guru,

Any evidence have you recieved from 24 betting ??

Hi Viliam

Emailed you directly with evidence

kind regards

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.