I have kept my name private but I am betting increasingly frustrated and annoyed with this now. I’ve made 3 withdrawals, two have been accepted and a third pending, ￡500 at a time. They told me a week ago it had been paid and to wait a few working days but I have received nothing from them. I want to contact the gambling board or cura?ao but I’m told they don’t hold an official licence? I WILL get my money come hell or high water I just don’t know how yet and I need advice on the best strategy. I made a complaint once and they wouldn’t speak to me unless I removed it so I need to get this sorted ASAP. I will take a flight and find these people if I have to. Thanks.

Dear Jon,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Could you please advise how many days ago you have requested the third withdrawal? Additionally, could you please advise how much is the disputed amount, as the complaint has been filed for ￡5,200. Thank you in advance for your reply.

Best regards,

Petronela

Hello I requested the withdrawal on the 21st, it was confirmed as paid on the 23rd. I have since then requested another on which 'went through' and I have requested a third one that's pending. As of now I have not received any payment from this company. Something has to be done and QUICK!

Thank you very much, Jon, for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Jon.

Thank you very much for sharing your negative experience with the 24Monaco Casino. We will now try to get in touch with them.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Jon.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already very bad.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

www.kpvfaw.com