Good Day,

I hope you can assist me in resolving the issue. On the 13th of August, 2023, I requested a withdrawal of 1700€ from the casino. Unfortunately, despite multiple inquiries, with the information that the withdrawal is still being processed, nothing has happened and I am at a loss of what to do next. I have made several withdrawals from this particular casino in the past, which were processed much faster. The longest one took about 12 days, while others were significantly quicker. It's important to note that I played without any bonuses. Thank you. Best Regards,

Guten Tag,

Ich hoffe Sie k?nnen mir behilflich sein um zusammen das Problem zu l?sen ,ich habe am 13.08.23 eine Auszahlung von 1700€ beim Casino beantragt, leider hat sich trotz mehrmaligen Nachfragen, mit der Information, dass die Auszahlung in Bearbeitung sei und viel zutun nix getan, deshalb wei? ich nicht weiter. Ich habe beim genannten Casino schon mehrmals Ausgezahlt, da gingen die Auszahlungen schneller ,die l?ngste hat ca 12 Tage gedauert ,die anderen gingen deutlich schneller .Ich habe ohne Bonus gespielt. Vielen Dank MfG

Dear kellz1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Good morning,

I chose almost bank transfer as with previous payouts and the current payout is pending as of 08/13/23. As I said, I like to play there, the customer service is nice, but unfortunately I can't get any further there, man keeps telling me that the payout is in progress, the other payouts have also worked, but unfortunately nothing is happening with the current one. I hope and would be very happy that we can solve this together, because I don't know what to do next. Thank you

Guten Morgen,

Ich habe fast Banktransfer gew?hlt, wie bei den vorigen Auszahlungen auch und die aktuelle Auszahlung ist seit dem 13.08.23 Ausstehend. Wie gesagt ich spiele gerne dort ,der Kundenservice ist nett ,aber ich komme dort leider nicht mehr weiter ,Mann sagt mir immer ,die Auszahlung sei in Bearbeitung, die anderen Auszahlungen haben auch funktioniert, aber bei der aktuellen tut sich leider nix. Ich hoffe und würde mich sehr freuen, wir k?nnen das zusammen l?sen, denn ich wei? nicht weiter. vielen Dank

Good evening,

There is news, the payout team has contacted me, as soon as the payout is in my bank account I will give feedback. Thank you

Guten Abend,

Es gibt Neuigkeiten, das Auszahlungsteam hat sich gemeldet, sobald die Auszahlung auf meinem Bankkonto ist, gebe ich Rückmeldung. Vielen Dank

So there is news, the payment arrived today. So a short feedback from me, it's fun to play in the casino, the customer service is very nice and all payouts have been paid out so far, sometimes the payouts can take two weeks, so be patient, I can say from my own experience . Many thanks to Casino Guru and thanks to 24slots for making everything work out.

The complaint can be closed positively Thank you. Kind regards

So es gibt Neuigkeiten, die Zahlung ist heut angekommen. Also ein kurzes Feedback von mir ,es macht Spa? im Casino zu spielen, der Kundenservice ist sehr nett und es wurden alle Auszahlungen bis jetzt ausgezahlt , manchmal k?nnen die Auszahlungen hier halt auch Mal 2Wochen dauern also etwas Geduld haben ,kann ich aus eigener Erfahrung sagen . Vielen Dank an Casino Guru und danke an 24slots ,das alles geklappt hat.

Die Beschwerde kann positiv geschlossen werden Dankesch?n. MfG

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, kellz1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

www.kpvfaw.com