My money deducted from bank account but not credited to casino account

Dear salmansurat62,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4raBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please forward the payment receipt and any relevant communication to [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

no im playing with this casino last 2 years many deposit.but now they are delaiyng and not answer properly i sent you receipt on mail.

Dear salmansurat62,

I haven't received any email communication from you.

Be sure to send it from the email registered at www.kpvfaw.com if possible, to my email at [email protected]

Sent you again

Thanks for the provided information.

In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’s credited to your casino account.

• Could you please share your communication with casino support, trying to resolve the issue?

they are saying that my deposit gone to another gaming site

my another 300 deposit havent credited yesterday

Thanks for your reply

• Is there any proof that the deposit was intended for this online casino and not another one?

Please let me know if there is any further evidence that we can consider in this situation.

All pics I sent you

Thanks for your reply.

Could you please explain how the information you supplied proves the deposit can't have been meant for another casino?

Is the payment provided automatically through a payment gateway? Any explanation of the process would be appreciated.

I apologize for the inconvenience. Looking forward to your reply.

I opened 4ra and clicked on deposit and make payment so how can go to another site or another casino without open it

Thank you very much, salmansurat62, for providing the necessary information. I will now transfer your complaint to my colleague Branislav ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello, salmansurat62,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible.

Do I understand correctly that we are already talking about 2 unsuccessful deposits of 1,300 INR together (1,000 + 300)?

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 4raBet Casino Team,

Could you please look into the user's issue and provide us with the results of your investigation?

Thank you.

Screenshots from the complainant regarding the first unsuccessful deposit:

Good afternoon!

Thank you for your message, Branislav

Dear Salman,

Could you please provide a screenshot of the failed deposit refunds on both your bank account and your 4rabet account?

As far as I remember, we had a similar situation on 26 July 2024

https://casinoguru-int.com/en/4rabet-casino-player-s-deposit-has-not-been-credited

i have provided already to casino guru

Dear Salman,

You provided us only with the 2 screenshots I shared in my previous post.

Can you please check my previous post and answer the questions I asked you?

In addition, can you please provide us with the screenshots that the casino representative requested from you?

You can share the screenshots here, in your post. It will be marked accordingly, as in my post, hidden from the public and visible only to the involved.

Thank you. Looking forward to hearing from you.

There is no refund, I can provide you my bank statements

Dear 4raBet Team,

Since the complainant probably did not understand your request - can you please provide us with clear instructions on what exact documents and for what period you need, and where and how they should be delivered/where the user should send or upload them? What does the casino need to see in the required documents? Maybe more details could help him to understand what needs to be provided.

Thank you.

dear branislav im tired of this thing , i'm playing this casino for so long,my level is master level in this casino and they are debating over 1000 inr its silly

Good afternoon!

Thank you for your message, Branislav

In the current situation with the deposit, the player claims that the payment was activated on our platform. However, according to the information we have, this UTR has already been used on another platform. We have contacted the payment provider to try to obtain confirmation, but it is unlikely they will be able to specify which platform the deposit was credited to

The player insists that they did not transfer the funds to another site and had no opportunity to do so. However, based on our internal records, there have been previous incidents involving this user, which raises certain doubts

dear casino do you know my level in casino 4ra bet im at the master level

Thank you for your response and the additional information, 4raBet Team.

Is there any news or updates from the provider, please?

Can you please also check my previous post once again, and provide us with more detailed instructions regarding what exactly the player should provide so the casino or its payment provider could confirm or deny the fact that the user made the deposit in question to 4raBet?

Basically, he will have to provide everything necessary and cooperate in resolving the matter; otherwise, the complaint will be closed/rejected.

Furthermore, if the user provided the casino with everything it requested, can you please provide us with a statement from your payment provider confirming the claims in your last post? It could also simplify the situation a lot.

If needed, feel free to use my email ([email protected])

Thank you.

Dear Branislav,

I have sent you an email containing information from the payment system regarding the previous case.

We have also contacted the payment system again and requested additional details, specifically:

– the platform where the deposit was credited, and

– a screenshot from their admin panel

I remind you that we do not give the right to publish or disclose the data from these screenshots

This is only for the internal use of Casino Guru Manager to resolve the request in our favour

Dear Branislav,

We have received a response from the payment system. I would like to apologize for the mistake made on their part. The screenshot of the deposit credit has been sent to your email.

I remind you that we do not give the right to publish or disclose the data from these screenshots

Dear Salman,

Your deposit of 1,000 rupees has been credited to your account. We apologize for the inconvenience caused.

After 2 months you accepted it now I want some reward for my patience and I'm your vip player check my level

Good afternoon

Dear Branislav,

Please close the case, as the deposit has been credited

what doest it mean first you dosent wanted to accept your fault i waited 2 month so no responsibility you want take

Greetings all,

Thank you for your replies, updates, and emails with the additional details.

Dear salmansurat62,

Thank you for using the Casino Guru complaint resolution centre. As the main issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Unfortunately, we are unable to do anything regarding the reward you requested, and for the following reasons:

• The transactions to/from the casino are usually processed by 3rd party payment providers/processors, so it means that it is basically not in the casino's hands, and according to the provided information and details, the mistake occurred during this process
• Based on the previous experience, the casino had reasonable grounds to suspect the same issue repeated, and that your deposit was simply made to a different casino, indicating it could have happened this time again
• The casino made it clear that they will not offer you any reward, and we will not push the casino to offer you more than the disputed deposit, especially if the matter was successfully resolved; although it took longer, at least we were able to help you with the main issue, which was addressed, and you finally received your deposit

Thank you for understanding.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Thank you, 4raBet Casino Team, for your help and cooperation!

Best regards,

Branislav, www.kpvfaw.com